Financial Counselor

Join our team at Wyandot Memorial Hospital, where you’ll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care.

The Financial Counselor position is part of the Patient Financial Services Department and is a full-time role working 80 hours per week, Monday – Friday, 8:00 AM – 4:30 PM. This role provides proactive and retrospective financial counseling to patients, helping them navigate medical bills, financial assistance, and payment plans while ensuring compliance with hospital policies and federal regulations.

Qualifications

• High school diploma or equivalent required
• AAPC certification in medical billing/coding or ability to obtain within 12 months of hire
• Understanding of insurance billing, including Medicare, Medicaid, and Commercial plans strongly preferred
• Experience with medical terminology and coding is a plus
• Strong computer, office, and math skills
• Knowledge of medical billing processes, including Insurance Remittance Advice, Price Transparency Rules, and regulations
• Ability to process monetary transactions accurately
• Excellent written, verbal, and telephone communication skills
• Professional demeanor with a focus on confidentiality and customer service
• Epic experience preferred

Key Responsibilities

• Provide financial counseling to patients regarding medical bills, payment plans, and financial assistance
• Review patient documentation to determine eligibility for hospital financial assistance programs
• Assist patients with completing Financial Assistance applications
• Collect and post patient payments and establish payment plans
• Ensure Good Faith Estimates are provided in compliance with state and federal guidelines
• Maintain adherence to payer reimbursement policies and federal healthcare program requirements
• Collaborate with providers, clinical staff, and Revenue Cycle team members to ensure smooth patient workflow
• Communicate clearly and professionally while maintaining confidentiality
• Perform other duties as assigned to support the department