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Open nowPosted 14 days ago

Assistant Shift Manager - EGM Operations

Wynn Al Marjan Island203 open roles

Where
United Arab Emirates
Work mode
On site
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Your applicationOpen nowAssistant Shift Manager - EGM OperationsWynn Al Marjan Island · United Arab Emirates

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Wynn Al Marjan Island postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 14 days ago

Wynn Al Marjan Island median: 19 days open

The posting

Job Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is looking for a skilled Assistant Shift Manager to join our EGM Administration team.

The primary duties and responsibilities of this role are:

  • Assist in managing the daily operations of the EGM department, ensuring smooth functionality and adherence to gaming regulations
  • Monitor electronic gaming machine performance and escalate repair or maintenance needs to technicians
  • Support proper handling of jackpots, hand pays, and cash transactions in accordance with company policies
  • Assist in scheduling and managing EGM supervisors and floor attendants
  • Provide on‑the‑job training, coaching, and performance feedback to team members
  • Support the resolution of guest complaints or disputes promptly and professionally
  • Promote a positive gaming experience and uphold high service standards
  • Ensure compliance with all gaming laws, internal controls, and company policies
  • Assist in maintaining the integrity of EGM assets, gaming machine equipment, and operational information
  • Monitor for suspicious activity and support enforcement of security protocols
  • Assist in preparing shift reports detailing operational activities, machine performance, and revenue

About You:

  • Minimum 5 years of experience in EGM operations, with at least 2 years in a supervisory or lead role
  • Strong knowledge of EGM mechanics and gaming regulations
  • Excellent leadership, communication, and problem‑solving skills
  • Ability to work flexible shifts, including nights, weekends, and holidays
  • Operational Management
  • Regulatory Compliance
  • Technical Knowledge of EGM Systems

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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