The posting
Job Description
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is currently seeking a Baggage Handler – Front Services to join the resort’s Front Services team.
The primary duties and responsibilities of this role are:
- Provide prompt, courteous, and professional luggage assistance to guests during arrivals, departures, room changes, group movements, and special requests.
- Welcome arriving guests at the designated arrival area, assist with unloading luggage, confirm luggage count when appropriate, and ensure belongings are handled with care from the first point of contact.
- Safely transport guest luggage to and from the lobby, bell desk, luggage room, and other approved storage or staging areas.
- Tag, log, store, retrieve, and release luggage according to the approved luggage control process, ensuring accurate tracking and accountability at all times.
- Handle fragile, valuable, oversized, or special-care items according to guest instructions and departmental procedures, reporting any concern, damage, or irregularity immediately to a supervisor.
- Maintain a polished and attentive presence in the lobby, porte cochère, luggage room, bell desk area, and other guest-facing arrival and departure zones.
- Coordinate closely with bell attendants, door attendants, valet, front desk, concierge, transportation, security, and housekeeping to support a seamless guest journey.
- Assist guest arrivals and departures by providing discreet, efficient, and personalized luggage service.
- Support group arrivals and departures by assisting with luggage pulls, tagging, staging, delivery, storage, and reconciliation according to group manifests, movement timelines, and leadership direction.
- Provide resort directions, outlet information, transportation guidance, and general guest assistance when interacting with guests, escalating detailed requests to the appropriate department when needed.
- Anticipate guest needs by offering assistance proactively, recognizing moments when guests may require additional support, and creating a positive first and last impression through warm, genuine service.
- Maintain cleanliness, organization, and readiness of luggage rooms, carts, trolleys, storage racks, staging areas, and related equipment, reporting damaged equipment or unsafe conditions immediately.
- Protect guest belongings from loss, damage, unauthorized access, or improper handling by following all safety, security, and loss prevention procedures.
- Uphold Forbes Five-Star service standards, departmental grooming standards, safety protocols, and standard operating procedures while representing Front Services in a professional manner.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in a luxury hotel, resort, and high-volume hospitality environment is preferred.
- Prior experience as a Bell Attendant, Baggage Handler, Door Attendant, and Guest Services Agent, or similar guest-facing role is an advantage.
- Must be able to lift, carry, push, pull, and transport heavy luggage, baggage carts, trolleys, and guest items safely and repeatedly throughout the shift.
- Ability to stand, walk, bend, reach, and move for extended periods while working in a fast-paced guest arrival and departure environment.
- Strong guest service mindset with the ability to deliver warm, polished, and professional service in line with luxury hospitality and Forbes Five-Star standards.
- Excellent communication skills with the ability to interact confidently and respectfully with guests, colleagues, supervisors, and other operating departments.
- Fluency in English is required; additional languages are considered an advantage.
- Ability to remain calm, courteous, and organized during peak arrival and departure periods, group movements, VIP activity, and high-pressure situations.
- Professional appearance, grooming, posture, and demeanor must be maintained at all times in accordance with departmental and company standards.
- Must be reliable, punctual, team-oriented, and willing to support Bell, Door, Valet, Front Desk, Concierge, Transportation, and related Front Services operations as needed.
- Knowledge of guest service etiquette, luggage handling procedures, safety practices, and loss prevention standards is preferred.
- Must be able to work a flexible schedule, including mornings, evenings, weekends, public holidays, and overnight shifts based on operational needs.
- Must be comfortable working indoors and outdoors, including exposure to varying weather conditions, vehicle traffic areas, and high guest traffic zones.
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
