The posting
We are X, bigly labs, Dis-Chem’s high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be.
Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge digital solutions that deliver smarter, more human, and truly patient-focused experiences. Here, your work is not limited to a whiteboard; it becomes real. It drives decisions, shapes experiences, and moves healthcare forward. We are driven by one big question: How do we use data and today’s technology to build breakthroughs to better health?
There’s only one question left: are you ready to make healthcare smarter, and actually mean it?
The role provides pharmacy subject matter expertise and operational governance to ensure X, bigly labs healthcare and digital products align with real-world Dis-Chem pharmacy operations, professional standards, regulatory requirements and the broader integrated health ecosystem. Act as the bridge between product and technology teams and frontline pharmacy operations, translating pharmacy practice, systems, data and patient-care requirements into solutions that are safe, practical, compliant, scalable and capable of supporting more connected customer and healthcare professional journeys.
WHAT WE'RE LOOKING FOR?
- Bachelor of Pharmacy (BPharm) or equivalent pharmacy qualification.
- Registered as a Pharmacist with the South African Pharmacy Council (SAPC), with registration maintained in good standing.
- 5+ years of practical retail pharmacy and dispensary experience, preferably within Dis-Chem, including direct exposure to frontline pharmacy operations and pharmacist workflows.
- Strong working knowledge of Dis-Chem pharmacy processes, systems and operational dependencies, including dispensing, prescription management, claims, fulfilment, patient identification and handover between pharmacy and other healthcare services.
- Practical understanding of SAP within the Dis-Chem environment, including the downstream impact of pharmacy processes on customer, product, commercial and operational data.
- Strong understanding of pharmaceutical Product Master Data and the implications of product setup, coding, pricing, scheme/funder rules and data quality on dispensing and customer journeys.
- Deep understanding of medication adherence and chronic medicine processes, including repeat prescriptions, refill behaviour, adherence interventions, patient follow-up and opportunities to improve continuity of care.
- Working knowledge of pharmacy systems and integrations such as Unisolv/CDB and emerging pharmacy platforms such as BRiX, including how pharmacy workflows connect with SAP, CRM, fulfilment and digital channels.
- Strong understanding of South African pharmacy legislation, Good Pharmacy Practice, patient safety, POPIA and relevant professional and regulatory requirements.
- Advantageous: Experience in pharmacy technology transformation, digital health, pharmacy workflow optimisation, product development, master data governance, loyalty/CRM, managed care or healthcare innovation initiatives.
WHAT YOU WILL BE DOING?
- Review and validate end-to-end pharmacy workflows so that dispensing, prescription, claims, fulfilment and patient handover processes remain safe, efficient and operationally practical across the Dis-Chem Health ecosystem.
- Provide subject matter input into pharmacy platforms and integrations, including BRiX, Unisolv/CDB, SAP, CRM and relevant fulfilment or digital systems.
- Provide pharmacy expertise into Product Master Data requirements, including medicine/product coding, pack and product relationships, pricing, scheme/funder rules and other attributes required to support accurate pharmacy transactions.
- Help shape interventions that identify adherence risk and enable appropriate pharmacist, CRM or digital follow-up while maintaining clinical and regulatory guardrails.
- Ensure pharmacy-related products and workflows align with SAPC requirements, Good Pharmacy Practice, applicable medicines legislation, POPIA and relevant Dis-Chem governance standards.
- Provide pharmacy input during discovery, design and prioritisation so that solutions address meaningful frontline and customer problems rather than digitising inefficient processes.
WHO YOU ARE?
- Be able to provide input into strategic and commercial discussions where pharmacy workflows, medicines, claims, fulfilment, adherence or patient safety are impacted.
- Be able maintain awareness of evolving pharmacy practice, regulatory requirements, dispensing models and digital-health innovation relevant to the Dis-Chem ecosystem.
- Understand SAP, Product Master Data and the relationship between pharmacy workflows, customer identity, CRM, commercial rules and operational systems.
- Identify downstream consequences of changes across pharmacy, SAP, master data, claims, fulfilment and customer journeys.
- Be able to communicate effectively with pharmacists, operations, product, engineering, data, commercial and executive stakeholders.
Our values show up in how we think, build, and make choices that make an impact. We are building a culture that drives progress; one that fixes friction, chases what changes, and owns the outcome. We design with tomorrow in mind, ask sharper questions, and answer them with care, urgency, and systems that scale.
Think you’ve got energy, curiosity, and guts? Come hold the space, make it matter, and own a breakthrough.



