The posting
Xcite Automotive is hiring Service Ambassadors at our partner dealership in Annapolis, MD!
Job Description: As a Service Ambassador at Xcite Automotive, you will play a key role in delivering an exceptional customer experience while supporting the daily operations of the dealership’s service drive. This position is responsible for assisting with vehicle check-in, moving and staging vehicles, supporting service lane workflow, and maintaining a clean, organized, and customer-ready environment.
The ideal candidate is dependable, professional, and customer-focused, with a strong attention to detail and a commitment to safety. The Service Ambassador must be comfortable working in a fast-paced, high-volume dealership environment, communicating effectively with customers and team members, and adapting quickly to changing operational needs.
Key Responsibilities
- Safely move, park, stage, and retrieve vehicles throughout the dealership and service areas.
- Assist with vehicle check-in, intake, and staging to support an efficient service drive process.
- Help maintain smooth customer flow throughout the service lane and assist service advisors and other dealership personnel as needed.
- Ensure vehicles are handled carefully and positioned appropriately for service, inspection, and customer pickup.
- Maintain clean, organized, and customer-ready service drives, waiting areas, parking areas, and dealership grounds.
- Provide professional, courteous assistance to customers and dealership team members.
- Follow all company safety procedures and safe driving practices while operating customer and dealership vehicles.
- Report vehicle damage, visible concerns, safety hazards, or operational issues to the appropriate team member or management.
- Work efficiently to support daily service drive volume, dealership workflow, and customer service expectations.
- Assist team members as needed to maintain productivity and consistent operational standards.
- Help ensure the dealership presents a professional, organized, and welcoming environment for every customer.
Minimum Qualifications / Must-Haves
- Valid driver's license with an insurable driving record.
- Ability to safely operate both automatic and manual transmission vehicles.
- Strong attention to detail and commitment to vehicle safety and proper handling.
- Dependable, punctual, and professional, with a strong work ethic.
- Comfortable working outdoors in varying weather conditions.
- Strong communication and customer service skills.
- Ability to work in a fast-paced, high-volume dealership environment.
- Ability to multitask, follow instructions, and adapt to changing priorities.
- Ability to stand, walk, and move around the dealership for extended periods.
- Ability to work independently and collaboratively as part of a team.
Preferred Qualifications / Nice-to-Haves
- Previous experience as a Service Porter, Lot Attendant, Valet, or Service Drive Assistant.
- Familiarity with dealership service department operations and vehicle check-in procedures.
- Previous customer service experience in an automotive, retail, hospitality, or similar environment.
- Basic automotive knowledge and familiarity with vehicle inspection procedures.
- Strong time-management and organizational skills.
- Ability to prioritize tasks and support multiple team members in a busy environment.
- Experience maintaining clean, organized, and professional customer-facing areas.
Beneficial Types of Previous Experience
- Automotive Service Porter or Lot Attendant
- Dealership Service Drive Assistant
- Valet or Parking Attendant
- Automotive Detailer or Reconditioning Associate
- Service Advisor Assistant or Automotive Service Support
- Rental Car Associate or Vehicle Fleet Attendant
- Retail or Customer Service Associate
- Hospitality or Guest Services Representative
- Warehouse Associate or General Laborer
- Groundskeeping or Outdoor Maintenance
Compensation & Benefits
- Competitive pay, with hourly or salaried options based on experience.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Opportunities for career growth and advancement within the company.
Apply today to start your career in Xcite Automotive! #INDAUTO2
About Xcite Automotive
Xcite Automotive is a fast-growing automotive service and a software-based company that helps dealers get vehicles frontline-ready quickly and efficiently. Since 2007, Xcite Automotive has been on a mission to make the automotive industry faster, more innovative, and more profitable. Over 1,300 automobile dealers nationwide rely on Xcite’s team of 1000+ employees to provide on-site vehicle marketing and reconditioning solutions.
Additional Information
Xcite Automotive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or orientation. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
