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Open nowPosted 44 days ago

【探索者】售后服务运营专员/主管

xiaopeng/index1,578 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen now【探索者】售后服务运营专员/主管xiaopeng/index · Guangzhou, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on xiaopeng/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. xiaopeng/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 44 days ago

xiaopeng/index median: 1 days open

The posting

1、识别售后客诉高发问题，拉通中台关联业务周度复盘、形成对策、跟进落地，有效降低客诉率； 2、识别售后典型客诉案例，剖析流程/机制断点问题，拉通区域/门店复盘改善，完善流程体系； 3、设计售后流程体验关键时刻，基于用户需求动态升级，跟进策略落地执行，提升用户满意度； 4、管理售后满意度及NPS，分析不满原因，制定满意提升策略，持续提升用户满意度； 5、策划保客活动，跟进一线保客活动落地与效果，提升客户体验和品牌正面口碑。

1、本科及以上学历，1-2年工作经验，具备主流新能源车相关工作经验优先，有客诉管理经验优先； 2、熟练使用相关办公软件，具备良好的数据分析能力； 3、熟悉新能源汽车售后满意度提升策略，有成型方法轮及实践案例； 4、方案策划能力强，具备独立承接项目策划到落地全流程闭环能力； 5、具备出色的沟通能力、跨部门协同、资源整合能力，结果导向，抗压能力及自驱力强； 6、具备AI意识，且熟练使用AI工具者优先。

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