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Open nowPosted 1149 days ago

服务管家(广州)

xiaopeng/index1,577 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen now服务管家(广州)xiaopeng/index · Guangzhou, Guangdong, Chinese Mainland
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Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 1149 days ago

The posting

工作职责:1、城市服务中心售后客户接待人员,负责系统接受400派单,响应客户需求;2、引导并接待客户,协助执行服务流程;3、统筹维修人员,组织排班-派单工作,并监督整个维修流程;4、响应客户在现场的相关需求,协助处理客户投诉或上报升级投诉;5、协助维护维修系统,协助维系客户关系;6、协调现场人员与车辆秩序;7、其他相关职责;任职资格:1、6年以上汽车售后经验,3年以上服务顾问工作经验;2、具备服务顾问经验,熟悉车辆维修流程,具备一定车辆诊断与维修常识或直接维修经验者优先;3、五官端正,综合素养较高;4、专科及以上学历,保险、汽车相关专业;5、有较强的数据分析能力,报告制作能力,熟练使用数据分析工具;6、以客户为导向,具备良好的客户投诉处理经验和能力;7、有较强的沟通及团队合作能力。

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