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Open nowPosted 81 days ago

Production Support Engineer L3 (Java) - 2832

Xideral160 open roles

Where
Ciudad de México, México
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Your applicationOpen nowProduction Support Engineer L3 (Java) - 2832Xideral · Ciudad de México, México

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 81 days ago

The posting

Location: Ciudad de México,Ciudad de México,México

Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City

We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading global organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.

Key Responsibilities:

  • Provide L3 production support and resolve complex production issues through detailed analysis.
  • Troubleshoot incidents, implement code fixes, and perform rigorous testing.
  • Support Java applications and production servers running on cutting-edge platforms.
  • Perform Root Cause Analysis (RCA) and implement corrective actions.
  • Collaborate with development teams to improve application stability and performance.
  • Develop new functionalities that support evolving business requirements.
  • Automate provisioning and access management processes.
  • Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.
  • Contribute to continuous improvement and continuous delivery initiatives.

Technical Skills Required:

With 3+ years of experience as an L3 Production Support Engineer, you should be proficient in the following technologies:

  • Strong hands-on experience with Core Java
  • Experience working on Java technology stack projects
  • Strong knowledge of SQL
  • Experience with Splunk for debugging and log analysis
  • Experience using Git
  • Hands-on experience with ServiceNow and workflow processes
  • Experience with AWS (preferred)
  • Experience performing L3 Production Support
  • Ability to successfully complete a CoderPad coding assessment

Qualifications:

  • Bachelor's degree or higher.
  • 6–9 years of overall software development experience.
  • Fluent in English (Advanced – C1/C2).
  • Strong communication, leadership, teamwork, empathy, and commitment.
  • Understanding of Agile methodologies is a plus.
  • AWS Certification is an advantage.

Location & Schedule:

  • Remote position.
  • Preferred candidates located in Guadalajara or Mexico City
  • Monday to Friday, 09:00 – 18:00.
  • Advanced English skills are mandatory.
  • Only candidates currently residing in Mexico will be considered.

Benefits:

  • Attractive Salary + Premium Benefits
  • Performance bonuses, grocery coupons, and savings are found.
  • Aguinaldo, premium vacations, and vacations paid
  • SGMM Medical insurance, family, and Life insurance.

Candidates must include their compensation expectations in their applications and resumes in English.

Interested? Apply now through this link:

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