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Open nowPosted 46 days ago

Software Development Advisor (L3) - 2849

Xideral160 open roles

Where
Ciudad de México, México
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Your applicationOpen nowSoftware Development Advisor (L3) - 2849Xideral · Ciudad de México, México

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Share of postings closed within
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  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 46 days ago

The posting

Location: Ciudad de México,Ciudad de México,México

Seeking Experienced Software Development Advisors (L3) for Remote Projects in Mexico

We are looking for an experienced Software Development Advisor (L3) with at least 3 years of experience in production support, incident management, application troubleshooting, and code-level debugging. This role is ideal for professionals who are comfortable working with Java or Python, Linux environments, CI/CD technologies, and complex production issues.

Key Responsibilities:

  • Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.
  • Investigate incidents and drive resolution with internal stakeholders and engineering teams.
  • Act as an escalation point for complex support issues.
  • Perform Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
  • Manage the incident lifecycle, including escalation, communication, tracking, and post-resolution activities.
  • Ensure SLA/SLO commitments are met and reduce recurring incidents.
  • Support SDLC operations, including compilation, builds, artifact management, and software distribution.
  • Troubleshoot and maintain CI/CD pipelines, repositories, and build systems.
  • Create and maintain CI/CD pipelines using tools such as Jenkins, GitLab, or Azure DevOps.
  • Support Linux-based infrastructure and automate repetitive operational tasks.
  • Use scripting with Python, Java, Shell, or Perl for automation.
  • Work with configuration and automation tools such as Ansible, Chef, or Puppet.
  • Perform log analysis, monitoring, troubleshooting, and performance optimization using tools such as Splunk.
  • Work with relational databases and SQL queries.
  • Create technical documentation, runbooks, and code snippets for internal teams and clients.
  • Identify opportunities to automate recurring issues and leverage AI tooling.

Technical Skills Required:

  • 3+ years of experience in Software Development / Production Support.
  • Strong coding and debugging skills in Java or Python.
  • Experience with Linux environments.
  • Experience in L3 Production Support and Incident Management.
  • Strong knowledge of SDLC.
  • Experience with Git, GitLab, SVN, CVS, Maven, Docker, and Jenkins.
  • Experience with CI/CD pipelines.
  • Knowledge of Kubernetes.
  • Experience with Splunk for log analysis and troubleshooting.
  • Experience with relational databases such as Oracle, DB2, MS SQL, or Sybase.
  • Strong SQL knowledge.
  • Experience with application servers/middleware such as Apache and Tomcat.
  • Knowledge of job scheduling tools such as Autosys or CRON.
  • Experience with automation and configuration management tools such as Ansible, Chef, or Puppet.
  • React experience is considered an advantage.

Qualifications:

  • Bachelor's degree or equivalent experience in Technology, Computer Science, Engineering, or a related field.
  • Advanced English.
  • Strong client-facing communication and stakeholder management skills.
  • Excellent problem-solving and analytical abilities.
  • Proactive attitude and willingness to automate and improve recurring support processes.
  • Ability to work in a support environment with shifts, including bank holidays.
  • Strong communication, empathy, commitment, and leadership skills.

Location & Schedule:

  • Remote position within Mexico.
  • Preferred candidates located in Mexico City or Guadalajara.
  • Monday to Friday, 09:00 – 18:00.
  • Remote model; hybrid availability is preferred, with expected onsite attendance of 1 day per week in Mexico City or Guadalajara.
  • Project duration: 32 months.

Benefits:

  • Attractive Salary + Premium Benefits
  • Performance bonuses, grocery coupons, and savings are found.
  • Aguinaldo, premium vacations, and vacations paid
  • SGMM Medical insurance, family, and Life insurance.

Candidates should include their compensation expectations and an English resume when applying.

Interested? Apply now!

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