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Open nowPosted 60 days ago

🇺🇸 Customer Support Assistant, Remote - Contract

xperteez220 open roles

Where
United States
Work mode
Remote
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Your applicationOpen now🇺🇸 Customer Support Assistant, Remote - Contractxperteez · United States

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 60 days ago

The posting

Role Title: Customer Support Assistant

Role Type: Contract

Location: Remote (US Based)

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. This opportunity is ideal for expert-level contributors who excel at written and verbal communication and are passionate about empathetic, solution-oriented customer support.

Required Skills

  • Communication
  • Empathy
  • Problem Solving
  • CRM Software
  • Product Knowledge

Scope of Work

  • Deliver clear, empathetic, and efficient support responses to customer inquiries via multiple communication channels.
  • Utilize CRM software to document, manage, and track customer interactions and resolutions with accuracy.
  • Analyze customer issues, identify root causes, and propose actionable solutions that enhance satisfaction.
  • Contribute expert product knowledge to address queries and educate end-users effectively.
  • Collaborate with project stakeholders to document and share feedback, common challenges, and customer sentiment trends.
  • Generate and review support documentation, FAQs, and best practices to ensure high-quality knowledge transfer.
  • Provide detailed, scenario-based input to help inform and train AI systems in real-world customer support contexts.

Preferred Qualifications

  • Minimum of 3 years’ experience delivering customer support in a professional setting.
  • Proven expertise in managing complex customer cases with empathy and a solution-driven approach.
  • Exceptional written and verbal communication skills, with attention to tone and clarity.
  • Advanced proficiency in CRM software and digital support tools.
  • Comprehensive understanding of product knowledge transfer and user education.
  • Strong analytical and problem-solving abilities in fast-paced environments.
  • Experience working in remote or distributed project settings is a plus.
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