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Open nowPosted 68 days ago

Deskside IT Support Engineer (Mac/Apple Specialist) – Dedicated On-Site

xperteks7 open roles

Where
New York, United States
Work mode
On site
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Your applicationOpen nowDeskside IT Support Engineer (Mac/Apple Specialist) – Dedicated On-Sitexperteks · New York, United States

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 68 days ago

The posting

Location: New York, NY – Fully On-Site at Client Location Employment Type: Full-Time, Permanent

Are you a macOS expert who thrives on face-to-face interaction? We are seeking a dedicated Deskside IT Support Engineer to join our team. In this role, you will be employed by our MSP, but you will work 100% on-site as a dedicated, embedded engineer at one of our premier corporate client locations. You will serve as the trusted, visible face of IT, providing high-touch desktop support specifically tailored to a heavy Mac environment. This role combines the stability and growth opportunities of an established MSP with the focus and community of a dedicated single-site placement.

Key Responsibilities

  • On-Site Support: Provide elite, face-to-face deskside technical support for local executives and staff.
  • Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
  • Hardware & Software Lifecycle: Handle local hardware repairs, data migrations, and software installations.
  • MDM Administration: Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
  • Documentation & Tickets: Keep highly accurate, up-to-date documentation and track your daily tasks.
  • Cross-Platform Integration: Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
  • VIP Support: Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
  • MSP Liaison: Act as the primary on-site bridge between the client’s local staff and our remote MSP service desk.

Qualifications & Skills

  • Experience: 3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
  • OS Expertise: Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
  • MDM Knowledge: Hands-on experience using Addigy or another similar MDM for Apple device management.
  • MSP Tools: Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
  • Soft Skills: Exceptional customer service, clear communication, and a polished professional presence.
  • Autonomy: Ability to manage your daily on-site ticket queue independently with minimal direct supervision.
  • Certifications: Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable..

What We Offer

  • The dynamic culture and career path of a leading Managed Service Provider.
  • The consistency of working at a single, dedicated modern client workplace.
  • Competitive salary, comprehensive healthcare benefits, 401(k) matching, and paid time off.
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