Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 46 hours ago

Associate IT Engineer

XR Extreme Reach

Where
Burbank, CA, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssociate IT EngineerXR Extreme Reach · Burbank, CA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on XR Extreme Reach's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 46 hours ago

The posting

Join the creative revolution at XR!

At XR, we're transforming how advertising gets made, managed, and delivered. As the global leader in advertising operations, we help brands, agencies, and media companies manage every stage of the advertising lifecycle through a single platform that connects production, assets, rights, delivery, and analytics.

Join a collaborative team that's redefining the future of advertising. You'll work on meaningful challenges, help shape innovative products, and make a real impact for some of the world's leading brands. If you're passionate about advertising and technology and solving complex problems, we'd love to hear from you.

The Opportunity

The Associate IT Support Engineer serves as the primary IT point of contact for the Burbank office, providing technical support for onsite and remote employees. This role combines hands-on desktop support with administration across Microsoft 365, identity management, endpoint tools, meeting room systems, and local network infrastructure. Working under the guidance of senior IT engineers, this position supports local and global projects, hardware refreshes, and continuous technology improvements.

End-User & Office Support

  • Provide day-to-day technical support for onsite and remote users across Windows 11 and macOS environments, including laptops, desktops, mobile devices (iOS/Android), email, applications, and peripherals.
  • Log, track, prioritize, and manage support tickets through the IT service desk system, maintaining ownership through resolution or appropriate escalation.
  • Support meeting room audio/visual technologies and video conferencing systems (e.g., Logitech, Poly).
  • Serve as the primary IT point of contact for the Burbank office, coordinating with global IT teams and external hardware/software vendors.

User & Device Lifecycle Management

  • Manage employee onboarding and offboarding, including account provisioning, access adjustments, device imaging, hardware setup, and equipment recovery.
  • Build, configure, deploy, patch, and maintain Windows and Mac endpoints, mobile devices, and tablets using tools like Microsoft Intune or Endpoint Central.
  • Maintain accurate hardware and software inventory records while ensuring device compliance with company security standards.

Systems & Infrastructure Support

  • Administer user accounts, groups, licensing, and access within Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) and Microsoft Entra ID / Active Directory.
  • Assist senior engineers with monitoring, maintaining, and basic troubleshooting of local network infrastructure, including Wi-Fi, DNS, DHCP, Group Policy, VPNs, and printers.
  • Enforce established IT security procedures, configuration guidelines, and change management workflows.

Projects & Documentation

  • Participate in local and global IT projects, hardware refreshes, software deployments, and system upgrades.
  • Test software updates, OS patches, and configuration changes prior to broader deployment.
  • Maintain clear technical documentation and contribute solutions to the team knowledge base.
  • Identify recurring technical issues and proactively suggest improvements to IT systems and employee workflows.

Requirements

Essential Knowledge & Experience

  • Approximately 2–4 years of professional experience in IT support, desktop support, or help desk roles.
  • Strong troubleshooting skills across Windows 11 and current versions of macOS.
  • Hands-on experience supporting Microsoft 365 applications and services.
  • Working knowledge of Active Directory and/or Microsoft Entra ID (user management, groups, permissions, SSO).
  • Familiarity with endpoint management tools (e.g., Microsoft Intune, Endpoint Central) and software patching.
  • General understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and IT security best practices.
  • Experience using an IT service management system for ticketing and issue tracking.
  • Willingness to provide occasional support outside standard business hours for maintenance, critical incidents, or project needs.

Preferred / Developmental Skills

  • Experience administering Microsoft Intune, Entra ID, or Microsoft 365 services.
  • Exposure to Windows Server administration, PowerShell, or scripting and automation tools.
  • Familiarity with meeting room AV equipment (Logitech, Poly).

Personal Skills & Work Attributes

  • Strong verbal and written communication skills with the ability to assist both technical and non-technical staff.
  • Excellent problem-solving skills with a strong customer service orientation and issue ownership.
  • Strong organizational skills to manage multiple priorities effectively in a fast-paced environment.
  • Self-motivated, collaborative, and eager to expand skills in systems, cloud, and networking technologies.

*Pursuant to California's Pay Transparency Laws, the pay range for this position is $50,000-60,000; base pay offered may vary depending on job-related knowledge, skills, and experience.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against XR Extreme Reach's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on XR Extreme Reach's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    XR Extreme Reach's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.