Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days agoWe saw it 13 min after it went up

IT Helpdesk Support Engineer

Yalo Inc.6 open roles

Where
Mexico City, Mexico
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Helpdesk Support EngineerYalo Inc. · Mexico City, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Yalo Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 6 days ago

The posting

Yalo

Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.

Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.

At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!

About the job

The IT Helpdesk Associate ensures smooth, reliable day-to-day IT operations for all employees, with a strong focus on empowering business and client-facing teams. This role acts as an IT Business Partner, combining technical expertise with business acumen to proactively identify needs, recommend solutions, and resolve issues efficiently. By bridging IT and business teams, this position enhances productivity, supports seamless client experiences, and contributes to continuous improvement through process optimization, automation, and knowledge management.

What you'll be doing

  • Act as the primary IT point of contact for Mexico-based users, delivering timely and high-quality technical support.
  • Support and troubleshoot business-critical tools and workflows, including Zendesk, Salesforce, and CRM platforms.
  • Resolve hardware, software, access, and account-related incidents within established SLAs.
  • Ensure office network reliability by troubleshooting access points, switches, and cabling issues.
  • Manage employee onboarding and offboarding, provisioning and de-provisioning system access within 24 hours.
  • Document processes, solutions, and improvements in Notion or the company knowledge base, ensuring knowledge continuity.
  • Partner with business teams to proactively identify needs, suggest solutions, and continuously improve IT service quality.
  • Requirements
  • 1–2 years of experience in IT support, customer service, or IT Business Partner roles, with a strong service-oriented mindset.
  • Hands-on knowledge of Google Workspace, Jira, ITSM/ITAM tools, MDM, and endpoint management for macOS and Windows.
  • Experience supporting business and client-facing tools such as Zendesk and Salesforce (or similar CRM platforms).
  • Solid troubleshooting skills across hardware, software, networks (APs, switches, cabling), and video conferencing systems.
  • Basic technical understanding of databases (SQL fundamentals), APIs/JSON, and exposure to automation or no-code tools (e.g., Zapier, n8n).
  • AI-first mindset: experience using AI-powered tools (e.g., copilots, chat-based assistants, automation or productivity AI tools) to improve efficiency, problem-solving, documentation, and overall quality of work.
  • Excellent communication skills in Spanish and English, with a proactive, collaborative attitude and strong sense of ownership.

What do we offer? 🥰

  • Unlimited PTO policy
  • Competitive benefits on the market range (insurance, meal vouchers, learning sponsorship and much more!)
  • Start-up environment
  • International teamwork
  • You and nothing else limit your career here

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all. We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.

At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Yalo Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Yalo Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Yalo Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.