Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 35 hours ago

Associate Director - Salesforce

Yantra61 open roles

Where
Pune, IN
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssociate Director - SalesforceYantra · Pune, IN

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Yantra's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market. Yantra postings stay open a median of 23 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 35 hours ago

Yantra median: 23 days open

The posting

ASSOCIATE DIRECTOR - SALESFORCE

We are seeking an experienced Salesforce Service Delivery Lead to drive end-to-end delivery, governance, and operational excellence for the Fluence Salesforce ecosystem, with a strong focus on Salesforce CPQ, Sales Cloud, Service Cloud, and CRM operations. This role will serve as the primary point of contact for client stakeholders, ensuring seamless service delivery, platform stability, business value realization, SLA compliance, and continuous improvements across Salesforce applications. The ideal candidate will bring a strong blend of Salesforce delivery leadership, stakeholder management, service management, and operational excellence.

WHO YOU ARE:

- 10+ years of experience in IT, with at least 5+ years in Salesforce Service Delivery, Application Management, or Account Leadership roles.

- 5+ years of experience leading enterprise-level Salesforce engagements and managed services programs.

- Strong hands-on understanding of the Salesforce platform, including Sales Cloud, Service Cloud, Salesforce CPQ, Experience Cloud, and related ecosystem products.

- Experience managing Salesforce support, enhancements, releases, and platform governance activities.

- Proven ability to engage with business stakeholders, executive leadership, product owners, and technical teams.

- Strong understanding of Salesforce architecture, integrations, security model, and data management best practices.

- Expertise in SLA/KPI management, incident management, problem management, change management, and release governance.

- Experience leading global delivery teams across administrators, developers, business analysts, architects, and QA resources.

- Strong knowledge of Agile delivery methodologies and Salesforce release management processes.

- Excellent communication, presentation, stakeholder management, and executive reporting skills.

- Familiarity with ITIL frameworks and service management best practices.

- Ability to identify automation opportunities, optimize business processes, and drive platform adoption.

- Bachelor's degree in Computer Science, Information Technology, or a related field.

WHAT YOU'LL DO:

- Serve as the primary Service Delivery Lead for the Fluence Salesforce CPQ/CRM landscape.

- Own end-to-end Salesforce managed services delivery, ensuring adherence to SLAs, KPIs, governance standards, and customer expectations.

- Lead Salesforce production support, enhancement requests, release planning, deployment coordination, and platform upgrades.

- Act as the primary escalation point for Salesforce-related operational, technical, and business-critical issues.

- Partner closely with business stakeholders to understand evolving requirements and translate them into delivery roadmaps.

- Drive governance meetings, service reviews, executive steering committees, and operational reviews.

- Oversee Salesforce incident, problem, change, and release management processes to ensure platform stability and business continuity.

- Collaborate with Salesforce architects, administrators, developers, and business analysts to deliver high-quality solutions.

- Establish and track service performance metrics, customer satisfaction scores, backlog health, and delivery excellence KPIs.

- Drive continuous improvement initiatives focused on Salesforce optimization, automation, adoption, and operational efficiency.

- Identify risks, dependencies, and technical challenges while proactively developing mitigation plans.

- Support resource planning, team development, succession planning, and capability-building initiatives.

- Prepare executive dashboards, status reports, and performance reviews for client and leadership teams.

- Ensure alignment between Salesforce platform strategy and business objectives.

PREFERRED QUALIFICATIONS

- Salesforce Administrator Certification.

- Salesforce Advanced Administrator Certification.

- Salesforce Service Cloud Consultant Certification.

- Salesforce Sales Cloud Consultant Certification.

- Salesforce CPQ Specialist Certification.

- ITIL Foundation or Advanced Certification.

- Experience supporting large-scale Salesforce environments with global user bases.

- Experience in Energy, Utilities, Renewable Energy, Manufacturing, or Industrial domains.

- Experience managing Salesforce implementation, AMS, and transformation programs.

About Riveron:

At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.

Want to stay connected with Riveron? Join our Talent Community https://jobs.ashbyhq.com/riveron/form/talent-community-form to learn more about our growing firm and be considered for future opportunities.

Check us out on social media:

LinkedIn https://www.linkedin.com/company/riveron/life/culture/ Glassdoor https://www.glassdoor.com/Photos/Riveron-Office-Photos-E672242.htm Instagram https://www.instagram.com/riveronconsulting/ Facebook https://www.facebook.com/RiveronConsulting/

Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.

FRAUD ALERT

Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.

ARTIFICIAL INTELLIGENCE (AI) TOOLS ARE USED TO SUPPORT THE HIRING PROCESS IN SCREENING, ASSESSING, AND/OR SELECTING APPLICANTS FOR THIS POSITION. THESE TOOLS ASSIST OUR RECRUITMENT TEAM BUT DO NOT REPLACE HUMAN JUDGMENT. FINAL HIRING DECISIONS ARE ULTIMATELY MADE BY HUMANS. IF YOU WOULD LIKE MORE INFORMATION ABOUT HOW YOUR DATA IS PROCESSED, PLEASE CONTACT US.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Yantra's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Yantra's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Yantra's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.