The posting
Yellowstone Local is proud to represent Wickford Appliance, an industry leader in appliance sales, service, and repair.
You know your way around a broken appliance, you take pride in getting the job done right, and you're ready to work for a company that values your expertise.
What's in it for You?
- Pay: $24 to $32 per hour, based on experience, plus commission and performance bonuses.
- Weekly Labor Commission: Additional earnings through eligible labor-based commissions.
- Monthly Performance Bonuses: Additional compensation opportunities based on monthly performance.
- Same-Day Standby Incentives: Earn additional compensation for qualifying standby service calls.
- Schedule: Full-time, rotating between Monday through Friday and Tuesday through Saturday. No on-call requirements.
- Health Benefits: Medical, dental, and vision insurance, with employer contributions toward medical insurance premiums.
- Retirement Plan: Simple IRA with up to 3% employer contribution.
- Paid Holidays: Paid major holidays.
- Company Vehicle: Company-provided service van and fuel card for scheduled service appointments.
- Tools and Equipment: Specialty tools provided for appliance diagnostics and repairs.
- Home Dispatch: Technicians are dispatched from home and report to an assigned nearby store at the beginning of the workday to pick up and drop off materials. Store locations are generally within 20 minutes of the technician's home.
- Team Support: Work independently with support from an experienced Service Manager and Parts department.
Why You'll Love It Here
- Your Experience Matters: Apply your mechanical and electrical troubleshooting skills to a variety of household appliances.
- Independent Fieldwork: Manage assigned service appointments, diagnose equipment issues, and complete repairs.
- Reliable Support: Receive assistance from the Service Manager and Parts department when needed.
- Technical Variety: Work with different appliance brands, sealed refrigeration systems, diagnostic equipment, and manufacturer repair guidelines.
- Customer-Focused Work: Help homeowners restore their appliances through accurate repairs and professional service.
Your New Role
- Location: Rumford, RI, with field-based service calls at customers' homes.
- Begin your daily service route from home and report to an assigned nearby store for material pickup and drop-off.
- Diagnose and troubleshoot major household appliances using diagnostic equipment, electrical schematics, and manufacturer guidelines.
- Diagnose and repair sealed refrigeration systems and related appliance components.
- Perform appliance repairs, including replacing defective components and installing necessary replacement parts.
- Test repaired appliances to verify proper operation and identify potential electrical or water leak hazards.
- Recommend necessary repairs, preventive maintenance, and replacement components based on diagnostic findings.
- Identify and document pre-existing appliance damage, unsafe conditions, and equipment that cannot be repaired.
- Complete service tickets, repair notes, parts lookups, photos, and system updates accurately.
- Maintain an organized company service van with the necessary tools, replacement parts, and supplies.
- Coordinate parts requests and follow-up appointments with the Parts department and Service Manager.
- Manage assigned service routes, appointment schedules, and customer communications.
- Explain repair recommendations, service costs, and completed work while obtaining required approvals and payments.
- Report recurring repair issues, customer concerns, and safety hazards to the Service Manager.
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
- Minimum of 2 years of hands-on experience diagnosing and repairing major household appliances, with 5 or more years preferred.
- High school diploma or equivalent.
- EPA Certification is required.
- Hands-on experience diagnosing and repairing sealed refrigeration systems.
- Ability to read and interpret electrical schematics and wiring diagrams.
- Strong mechanical and electrical troubleshooting skills across multiple appliance types and brands.
- Experience using diagnostic equipment, hand tools, and power tools safely and effectively.
- Valid driver's license.
- Ability to work independently, manage service appointments, and maintain accurate repair documentation.
- Strong customer service and communication skills.
- Ability to perform essential physical duties, including lifting, carrying, and maneuvering appliances and parts weighing up to 100 lbs., with assistance or equipment when appropriate and reasonable accommodations as required by law.
- Ability to perform repair tasks involving kneeling, bending, crouching, reaching, and working in confined spaces, with reasonable accommodations where applicable.
- Ability to operate a company service van and perform residential fieldwork in varying weather conditions.
- Availability to work a rotating Monday through Friday and Tuesday through Saturday schedule.
- Technical or vocational training in appliance repair preferred.
- Manufacturer certifications for major appliance brands preferred.
- Experience working in a family-owned or small-business environment preferred.
Wickford Appliance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow
