The posting
Job Summary
Oversee daily shop operations and lead a team of beauticians to deliver high-quality wellness services. Manage customer satisfaction, inventory, and compliance with health and safety standards to ensure smooth and efficient business performance.
Responsibilities
- Oversee day-to-day shop operations, including staff scheduling and managing client appointments to ensure smooth customer flow
- Hire, train, and supervise beauticians to maintain team performance and meet quality and service standards
- Deliver excellent customer service by addressing client complaints and implementing feedback-driven improvements
- Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate inventory
- Ensure compliance with health, safety, and hygiene protocols by training staff and maintaining equipment sanitation
Preferred competencies and qualifications
- Experience in the wellness and related hospitality industry
- Ability to motivate and lead a team to deliver high-quality service
- Strong attention to detail to uphold cleanliness, safety, and service standards
- Passion for wellness and self-care
- Friendly and cheerful personality
- Availability to work on weekends and public holidays



