Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 399 days ago

Senior L2 Application Support Lead Engineer

ynvgroup40 open roles

Where
Victoria Island Lagos, Lagos, Nigeria
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior L2 Application Support Lead Engineerynvgroup · Victoria Island Lagos, Lagos, Nigeria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ynvgroup's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ynvgroup postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 399 days ago

ynvgroup median: 1 days open

The posting

Overview

We're seeking a Senior L2 Application Support Lead Engineer to oversee our Level 2 application support operations. This role ensures timely resolution of complex technical issues, maintains application stability, and drives process improvements. Acting as a key bridge between frontline support, engineering, and business stakeholders, you’ll focus on delivering high availability, compliance, and exceptional customer satisfaction.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You’ll Enjoy It Here:

  • Be Part of Something Big – A growing company where your contributions matter.
  • Make an Immediate Impact – Support groundbreaking technologies with real-world results.
  • Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
  • Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
  • We Care – Integrity, empathy, and purpose guide every decision.

We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities

Release Planning & Execution

  • Lead the end-to-end release process for infrastructure components (network, compute, storage, and cloud services).
  • Coordinate with platform, security, and application teams to ensure release readiness.
  • Manage release calendars, change windows, and communication plans.

Technical Support & Troubleshooting

  • Resolve escalated L2 application issues and coordinate with L3 and development teams for permanent fixes.
  • Perform root cause analysis and monitor application logs, performance metrics, and system health using tools like Splunk, AppDynamics, or New Relic.

Team Leadership & Coordination

  • Mentor and guide L2 support engineers, ensuring adherence to SLAs and operational best practices.
  • Manage ticket queues, prioritize incidents, and maintain clear stakeholder communication.
  • Collaborate with DevOps, QA, and infrastructure teams to support deployments and environment stability.

Process & Documentation

  • Maintain detailed runbooks, SOPs, and knowledge base articles.
  • Ensure compliance with ITIL processes and internal security policies.
  • Produce monthly reports on application performance, incident trends, and resolution metrics.

Environment & Tools Management

  • Support applications hosted on Linux/Windows servers and cloud platforms (AWS, Azure).
  • Work with databases such as MSSQL, PostgreSQL, Oracle (MongoDB is a plus).
  • Use scripting or programming languages (Python, Java, C#, .NET) for automation and diagnostics.

Qualifications

Education & Certifications

  • 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
  • ITIL Foundation or Managing Professional certification.
  • Microsoft Certified: Azure Administrator Associate.
  • AWS Certified SysOps Administrator – Associate.
  • Splunk or AppDynamics Certified Power User.
  • Red Hat Certified System Administrator (RHCSA).
  • Certified Kubernetes Administrator (CKA) (for containerized apps).
  • Java SE Programmer Certification.
  • Certified DevOps Engineer – Azure or AWS (for CI/CD and automation).

Experience & Skills

  • 4+ years of application support experience, including 2+ years in a lead/senior role.
  • Strong understanding of application architecture, APIs, and integration points.
  • Hands-on experience with Java runtime, APIs, and frameworks (e.g., Spring Boot).
  • Expertise in application server monitoring, API management, observability, and logging.
  • Skilled in log analysis (Splunk, AppDynamics, New Relic).
  • Experience with cloud environments and CI/CD pipelines is a plus.
  • Strong problem-solving, stakeholder management, and communication skills.
  • Familiarity with FinTech or banking compliance standards is preferred.
  • Proven ability to lead in a fast-paced, high-compliance environment.
  • Multi-country or Pan-African experience is advantageous.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ynvgroup's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ynvgroup's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ynvgroup's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.