The posting
Overview
We’re seeking a Senior Sales Account Manager – Nigeria & West Africa to lead customer engagement and drive digital transformation across enterprise and government clients. This full-time, on-site role is based in Lagos, Nigeria, and is ideal for a seasoned sales leader with strong executive presence, deep expertise in B2B technology solutions, and a passion for growing strategic accounts across the region.
At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.
You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.
Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.
Why You’ll Enjoy It Here:
- Be Part of Something Big – A growing company where your contributions matter.
- Make an Immediate Impact – Support groundbreaking technologies with real-world results.
- Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
- Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
- We Care – Integrity, empathy, and purpose guide every decision.
We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.
We Are TeKnowledge. Where People Lead and Tech Empowers.
Responsibilities
Driving Growth through Focusing on the Customer
- Maintain deep understanding of customer business needs, KPIs, and strategic priorities.
- Guide peers in aligning TeKnowledge solutions with customer goals and translating features into tangible business outcomes.
- Lead digital transformation initiatives that create business value and drive impact.
- Enable and coach cross-functional teams to co-develop strategic account plans.
- Align partner and internal resources to customer and industry-specific needs.
- Identify opportunities for new revenue, adoption, and customer relationship growth across the portfolio.
Sales & Business Excellence
- Oversee revenue forecasting and progress tracking within the assigned portfolio and market segments.
- Set strategic goals and priorities, manage pipeline health, and drive alignment with business objectives.
- Guide planning and prioritization across multiple complex accounts.
- Lead execution of corrective actions in response to escalations or blockers, and drive root-cause resolution.
- Engage in contract negotiation, risk management, and revenue protection strategies.
- Foster a high-performing virtual team, ensuring consistent delivery excellence and customer satisfaction.
Strategic Relationship Management
- Expand and manage a strong network of key decision-makers, partners, and stakeholders.
- Partner with internal teams and customers to develop long-term digital strategies.
- Drive strategic marketing and go-to-market initiatives in collaboration with business and technical leads.
- Identify and onboard new partners/vendors to accelerate growth in emerging markets.
Qualifications
- 10+ years of experience in B2B technology/services sales and strategic account management.
- Proven knowledge in Cybersecurity, AI/Automation, Customer Experience (CX), professional services, or digital skilling/change management programs.
- Fluency in English and one or more regional languages.
- Strong executive presence with excellent written and verbal communication skills.
- Willingness and ability to travel within the Africa region.
- Experience working with enterprise and government clients is a strong advantage.
