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Open nowPosted 23 days ago

Client Experience Specialist

Yokly11 open roles

Where
Philippines, Remote
Work mode
Remote
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Your applicationOpen nowClient Experience SpecialistYokly · Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Yokly's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 23 days ago

The posting

We know the frustrating part of being good at your job is watching a problem happen and not having the standing to fix it. This role is built so that never happens to you again.

This is a seat with real authority: you audit how Yokly's client-facing teams perform, and you report what you find straight to the CEO — not because of your title, but because he delegates that authority to you directly, on day one. If you'd rather decide and act than flag something up a chain and wait, keep reading.

Your Role & Contract

  • Contract type: Independent Contractor
  • Full-time
  • Shift: 11:00 PM – 8:00 AM Philippine Time (Graveyard) — aligns with 8:00 AM – 5:00 PM PST for the client

What you'll own:

  • The full client experience, end to end — what every client sees, touches, and feels with Yokly, from handover through the life of the account
  • Direct audit authority over how our Client Success Managers and Leads communicate with clients — including sitting in on real client meetings
  • Client check-in calls and exit interviews, run on your own judgment within a clear protocol
  • Design of our loyalty and referral programs, our client-facing reporting, and our onboarding experience — and you keep owning what you build, not handing it off once it ships
  • A direct line to the CEO — no manager between you and the person you report your findings to

What we're looking for:

  • 3-5 years in client experience, client success, account management, or a related client-facing role
  • Bachelor's degree in Business, Communications, or a related field — or equivalent experience if you don't have one.
  • Comfortable holding a line with a manager whose work you're auditing — your authority comes from the CEO, not from outranking anyone
  • Analytical by instinct — you solve the problem in front of you instead of escalating it
  • A confident communicator who can run a real conversation with a client, not just write a report about one

What's in it for you:

  • Permanent Work-From-Home setup
  • Weekends off — Saturdays and Sundays are yours
  • HMO coverage with Maxicare upon regularization, with the option to add dependents
  • Wellness checks and support services
  • Paid Time Off: 40 hours in year 1, growing to 120 hours with tenure
  • Sick Leave: 40 hours (16 available even during probation)
  • Mental Health Leave: 8 hours a year
  • Special leaves: birthday, bereavement, and paternity leave
  • Holiday observance: U.S. holidays plus select Philippine Holy Week dates
  • Convert unused PTO to cash
  • Company-provided equipment
  • Yokly's 13th Month Pay
  • A Welcome Kit, plus tokens for birthdays, milestones, and anniversaries
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