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Open nowFirst seen 4 hours ago

Service Department Business Development Coordinator

youngautomotivemi5 open roles

Where
Owosso, MI
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Your applicationOpen nowService Department Business Development Coordinatoryoungautomotivemi · Owosso, MI

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 4 hours ago

The posting

Service Business Development Coordinator (BDC)

Young Chevrolet Cadillac of Owosso

At Young Owosso, we strive to make every customer a customer for life. Our dealerships have proudly served Mid-Michigan for many years, and our continued success is built on delivering exceptional customer experiences and creating long-lasting relationships with our customers and employees alike.

Are you looking for a career that combines competitive pay, performance incentives, and a great culture? Do you enjoy helping customers, building relationships, and working in a fast-paced environment? If so, we want to talk with you!

Young Chevrolet Cadillac of Owosso is seeking an energetic, organized, and customer-focused Service Business Development Coordinator (BDC) to join our growing service team.

Compensation

  • Starting pay of $16.00 per hour
  • Weekly pay
  • Monthly and performance-based spiffs and bonuses
  • Opportunities for advancement within the Young Automotive Group

What We Offer

  • 401(k) with Company Match
  • Medical, Dental, and Vision Insurance
  • Company-Paid Life Insurance
  • Paid Vacation
  • Family-Owned and Operated Company
  • Ongoing Training and Development
  • Opportunities for Career Growth and Advancement
  • Supportive and Team-Oriented Work Environment

Position Summary

The Service BDC Coordinator serves as the first point of contact for many of our customers and plays a critical role in driving service retention, appointment scheduling, and customer satisfaction. This position is responsible for managing inbound and outbound customer communications while helping maximize service department opportunities.

Responsibilities

  • Answer inbound service calls and assist customers with scheduling service appointments.
  • Make outbound calls to customers regarding declined services, overdue maintenance, recalls, and retention opportunities.
  • Contact customers regarding appointment confirmations, reschedules, and follow-up communication.
  • Monitor and respond to online appointment requests, emails, text messages, and chat inquiries.
  • Assist in maintaining advisor schedules and optimizing appointment flow.
  • Work closely with Service Advisors and management to identify customer needs and create positive customer experiences.
  • Support dealership marketing campaigns and service promotions.
  • Maintain accurate customer records and communication notes within dealership systems.
  • Track customer interactions and business development activities to support departmental goals and reporting.
  • Assist with customer satisfaction initiatives and service retention programs.
  • Perform additional administrative and customer service duties as assigned.

Qualifications

  • High School Diploma or equivalent required.
  • Previous customer service, call center, scheduling, hospitality, retail, or automotive experience preferred.
  • Strong verbal and written communication skills.
  • Excellent phone etiquette and professional demeanor.
  • Ability to multitask and thrive in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently while contributing to a team environment.
  • Basic proficiency with Microsoft Office and computer systems.
  • Experience with dealership software, scheduling systems, or CRM tools is a plus.

Why Join Young Chevrolet Cadillac?

  • Become part of a dealership that values its employees and customers.
  • Work in a professional, fast-paced environment where your efforts directly contribute to department success.
  • Gain valuable automotive industry experience with opportunities for advancement throughout our dealership group.
  • Join a family-owned organization that believes in promoting from within and investing in employee development.

If you enjoy helping customers, building relationships, and making a positive impact every day, we encourage you to apply and become part of the Young Chevrolet Cadillac family.

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