The posting
Job Summary
We are seeking a highly motivated, hands-on, and experienced Complex Manager to oversee the overall operations, maintenance, administration, and financial management of a mixed commercial development comprising a retail complex and hotel components. The successful candidate will ensure the property is well-maintained, operates efficiently, complies with all statutory requirements, and delivers a safe and pleasant environment for owners, tenants, guests, and visitors.
The Complex Manager will lead the on-site management team, coordinate with contractors and service providers, liaise with stakeholders, and provide strategic and operational support to the Management Council and property owners.
Key Responsibilities
Property & Facilities Management
- Oversee the daily operations and maintenance of the property.
- Ensure all building services, including M&E systems, lifts, fire protection systems, security, cleaning, landscaping, and other facilities, are properly maintained.
- Plan and implement preventive maintenance programmes and asset replacement plans.
- Monitor contractors' performance and ensure compliance with contract specifications and service standards.
- Attend to emergency situations and coordinate prompt resolution.
Administration & Compliance
- Ensure compliance with the Building Maintenance and Strata Management Act (BMSMA), Workplace Safety and Health (WSH) requirements, Fire Safety regulations, and other applicable legislation.
- Prepare reports, management papers, budgets, and operational updates.
- Organise and attend Council Meetings, Annual General Meetings (AGMs) and Extraordinary General Meetings (EGMs).
- Maintain proper records, statutory documents, contracts, licences, and certifications.
Financial Management
- Prepare annual budgets and monitor operating expenditure.
- Review monthly financial reports and recommend cost-saving initiatives.
- Manage procurement, quotations, tenders, and contract administration.
- Ensure proper financial controls and compliance with approved budgets.
Stakeholder & Tenant Management
- Build and maintain positive relationships with subsidiary proprietors, tenants, hotel operators, contractors, consultants, and government agencies.
- Handle feedback, complaints, and operational issues professionally and promptly.
- Support tenant fit-out, renovation, and reinstatement works.
Team Leadership
- Lead, supervise and mentor on-site team.
- Allocate work, monitor performance, and ensure service excellence.
- Foster teamwork and promote continuous improvement within the organisation.
Project Management
- Manage upgrading works, capital improvement projects, and major repairs.
- Coordinate consultants, contractors, and stakeholders to ensure projects are completed on time, within budget, and to the required quality standards.
Requirements
- Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management, or a related discipline.
- Minimum 5–8 years of relevant property or facilities management experience, with at least 3 years in a managerial or supervisory role.
- Good knowledge of the Building Maintenance and Strata Management Act (BMSMA) and relevant statutory regulations.
- Experience managing mixed-use developments, commercial properties, retail centres, hotels, or integrated developments will be an advantage.
- Strong leadership, communication, negotiation, and interpersonal skills.
- Ability to manage multiple priorities, resolve issues effectively, and work under pressure.
- Proficient in Microsoft Office applications and property management software.
Personal Attributes
- Strong leadership and decision-making abilities.
- Excellent organisational and planning skills.
- Customer-focused with a service-oriented mindset.
- High level of integrity, professionalism, and accountability.
- Resourceful, proactive, and able to work independently.
- Calm and composed in handling emergencies and challenging situations.
What We Offer
- Competitive remuneration package.
- AWS.
- Medical and insurance benefits.
- Lunch provided.
- A dynamic and collaborative working environment.



