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Open nowPosted 43 days ago

Group Leader, BoH – Data Management

Yum!6 open roles

Pay
$89,300 – $105,100 a year
Where
Louisville, KY, United States
Work mode
Hybrid
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Your applicationOpen nowGroup Leader, BoH – Data ManagementYum! · Louisville, KY, United States

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Yum! postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 43 days ago

Yum! median: 4 days open

The posting

Job Description

Purpose of The Job:

To lead a team responsible for the creation, maintenance and support of restaurant level back of house (BOH), point-of-sale (POS), and digital menu data files for all KFC U.S. restaurants, ensuring data integrity in all platforms.

Responsibilities

Job Responsibilities:

BOH and Menu Data Creation

  • Gather necessary requirements from cross functional partners and other restaurant brands to facilitate and execute data changes for BOH Inventory, tax, menu and other data changes
  • Execute data changes for national promotions and market tests for KFC and multi-brand restaurants
  • Implement tax and fee change requests from franchisees, equity restaurants, and other internal teams across all menu channels
  • Create and maintain data sets for restaurant level inventory and product projection BOH systems
  • Ensure that all data changes are thoroughly tested for flawless on-time deployment with minimal errors and service disruption
  • Build out menus and pricing in support of new restaurant openings
  • Develop, maintain and support Kitchen Display System (KDS) data

Leadership & Support

  • Lead a high performing team of data analysts responsible for creation and support of BOH and menu changes
  • Collaborate with the broader Data Management Leadership team to effectively execute and support data changes across all platforms
  • Work with internal Yum! Brands and KFC technical teams to drive enhancements across all tools to improve accuracy and turnaround times needed to effetely implement data changes
  • Respond to and resolve Help Desk incidents and other escalations with a strong customer service mindset to correct data errors with urgency
  • Collaborate with the KFC Help Desk leadership team to drive incident and call reduction
  • Monitors and responds to critical escalations during non-business hours
  • Lead huddles, scrums, and support reviews with the broader Data Management team to help prioritize work, monitor progress, maintain a backlog, and delegate important work
  • Deliver clear communications to leaders and cross functional partners on BOH initiatives
  • Provide cross functional partners and franchisees with assistance for BOH reporting needs
  • Provide leadership and assistance on maintaining technical tools, licenses, and lab systems for the broader Data Management Team.

Working Relationships:

  • Franchisees, Contacts and Owners, Area Coaches, DM Team Members, Cross functional IT partners, Finance and Marketing.

Supervision of Personnel:

  • Exempt – 3-5
  • Contractors – 1-3

Qualifications

Knowledge and Skill Required:

  • Education – Bachelors degree in Computer Science preferred but not required
  • 3-5 years of experience in restaurant technology
  • Leadership and/or project management experience preferred
  • Proven ability to lead a high performing team with Smart, Heart, and Courage
  • Strong knowledge of restaurant operations
  • High degree of expertise around inventory and projection management systems
  • Strategic mindset and can deliver high-performance outcomes
  • Excellent written and verbal communication skills
  • Self-motivated with a strong drive for results and intellectual curiosity
  • Confident, articulate and strong professionalism in all situations
  • Well-rounded knowledge of restaurant lab systems with experience utilizing multiple support tools
  • Previous experience in creating and maintaining training and technical documentation

Salary Range: $89,300 to $105,100 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

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