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Open nowPosted 3 days ago

Senior Program Manager

Zūm36 open roles

Where
Hybrid Remote/ Redwood City, CA
Work mode
Hybrid
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Your applicationOpen nowSenior Program ManagerZūm · Hybrid Remote/ Redwood City, CA

  1. YouYes, apply to this one.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Zūm postings stay open a median of 36 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 3 days ago

Zūm median: 36 days open

The posting

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Who You Are:

What You'll Do:

  • Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows
  • Simplify and modernize manual or inconsistent processes (e.g., inspections, audits, incident management, maintenance cycles)
  • Ensure processes are practical, audit-ready, and consistently adopted across locations
  • Define and implement KPIs across key areas (fleet utilization, safety performance, compliance adherence, maintenance reliability)
  • Build dashboards and reporting frameworks to track performance at site, regional, and company levels
  • Establish performance cadences (weekly/monthly) to drive accountability and continuous improvement
  • Own and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and Product
  • Align stakeholders, clarify ownership, and improve cross-functional workflows
  • Act as the central connector to unblock issues and ensure progress
  • Drive disciplined execution with clear milestones, timelines, and measurable outcomes
  • Identify risks—especially in safety and compliance—and implement mitigation plans
  • Conduct post-implementation reviews and continuously refine processes
  • Lead rollout and adoption of new processes, tools, and KPI frameworks
  • Influence stakeholders from frontline operators to senior leadership
  • Ensure solutions are embedded into daily operations and sustained over time

What You Bring To Zūm:

  • 5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment
  • Background in consulting, strategic finance, logistics, manufacturing, or related operational environments
  • Proven track record of leading complex, cross-functional initiatives from problem definition through execution
  • Strong communication skills with experience presenting to senior leadership
  • Analytical mindset with the ability to translate data into insights and actionable decisions
  • Demonstrated ability to improve efficiency, safety, compliance, and cost performance
  • High ownership with the ability to operate independently and manage competing priorities
  • Experience building KPI frameworks, dashboards, and performance management cadences
  • Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred
  • Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus
  • Bachelor’s degree required; MBA or relevant advanced degree is a plus

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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