The posting
Join the Palacio Housekeeping Department!
Who We Are
Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.
Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®
Position Overview
The Public Areas Attendant supports the Housekeeping Department and other hotel teams to maintain exceptional levels of cleanliness, organization, and guest satisfaction throughout all public and service spaces. This role focuses on maintaining a pristine environment in high-traffic guest areas, ensuring supplies are stocked, and assisting Room Attendants and hotel departments with operational needs.
What You’ll Do
Public Area Cleaning & Maintenance
- Vacuum, sweep, mop, and dust the lobby, hallways, elevators, stairwells, and service corridors.
- Thoroughly clean, sanitize, and restock all public and employee restrooms.
- Collect and remove trash, recyclables, and soiled items from public areas, service areas, and room attendant carts.
- Perform scheduled deep-cleaning tasks such as carpet shampooing, window washing, or fixture cleaning.
- Inspect assigned areas and report any maintenance issues (e.g., leaks, burnt-out lights, non-working equipment, damaged furniture) or safety hazards.
Linen & Supply Support
- Transport clean linens from laundry or storage areas to floor linen closets, ensuring proper stocking on every floor.
- Deliver operating supplies, amenities, and cleaning chemicals to Room Attendants’ carts and storage closets.
- Assist Room Attendants with tasks requiring heavy lifting, such as mattress flipping, moving furniture, or removing large quantities of trash or soiled linen.
Guest Service & Support
- Promptly deliver guest-requested items such as towels, pillows, blankets, rollaway beds, cribs, irons, or toiletries.
- Greet guests warmly and professionally while working in hallways and public spaces.
- Respond to guest complaints or maintenance concerns and immediately report issues to a supervisor or the appropriate department.
- Retrieve any guest property found in public areas or empty rooms and promptly turn it in to Lost and Found or Housekeeping Management.
- Perform additional duties as assigned in support of daily operational needs; reliable attendance is an essential function of the role.
What You’ll Bring
Required Skills and Abilities
- Ability to lift up to 50 lbs. and comfortably reach, bend, stoop, climb stairs, stand, and walk for extended periods.
- Stamina to remain on feet while performing physical work throughout the shift.
- Knowledge of proper cleaning chemicals and techniques for various surfaces, along with safe operation of cleaning equipment (industrial vacuums, carpet shampooers, floor polishers).
- Strong organizational skills to efficiently stock, transport, and track linens, amenities, and supplies.
- Ability to prioritize multiple tasks, such as stocking linen closets, cleaning high-traffic areas, and fulfilling guest and attendant requests.
- Strong hearing and visual ability to detect signs of emergencies or safety concerns.
- Ability to work independently and as part of a team while maintaining a positive, service-driven attitude.
Education & Experience
- High School Diploma or equivalent required.
- Bilingual in Spanish preferred.
- Previous hospitality or housekeeping experience preferred.
Other Qualifications
- Must be safety-conscious, team-oriented, and committed to high-quality standards.
- Ability to communicate clearly and professionally with guests and team members.
- Ability to read and follow written instructions and departmental guidelines.
- Self-motivated with the ability to oversee and manage one's own work.
- Ability to follow all company safety policies and work safely in a fast-paced environment.
Zachry Hotels offers an industry leading benefits package for our employees and their families.
- Medical, Dental, Vision and Life Insurance
- 401K, Paid Leave and Bonus Program
- Company-paid short-term and long-term disability insurance
- Employee assistance program
- Tuition Reimbursement
- And many more
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
?Notice to Staffing Agencies
Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry’s resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry’s recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry’s Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.
