The posting
Who We Are
Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.
Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®
The Monarch San Antonio – A Legacy of Service and Sophistication
The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues—including the iconic La Mariposa sculpture pavilion—a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.
Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.
Our purpose is expressed through service—gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.
We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.
Position Overview
The Room Attendant plays a vital role in delivering an exceptional guest experience by maintaining the highest standards of cleanliness, presentation, and comfort in guest rooms and assigned areas. This role requires attention to detail, discretion, and a genuine passion for luxury hospitality.
What You’ll Do
Guest Room Cleaning & Presentation
- Clean, service, and prepare guest rooms to five-star hotel standards, ensuring immaculate presentation at all times.
- Make beds with precision and replenish linens, towels, and amenities according to brand standards.
- Inspect rooms for cleanliness, maintenance issues, and proper functionality; promptly report defects or damages.
Guest Experience & Service
- Respect guest privacy and maintain strict confidentiality at all times.
- Anticipate guest needs and respond to requests promptly, courteously, and professionally.
- Follow established procedures for turndown service and special guest preferences.
Safety, Standards & Teamwork
- Ensure housekeeping equipment, carts, and storage areas are clean, organized, and well maintained.
- Comply with all health, safety, and hygiene standards at all times.
- Collaborate closely with supervisors, housekeeping team members, and other departments to ensure seamless service delivery.
What You’ll Bring
Required Education
- High School Diploma or equivalent required.
Preferred Experience
- Previous experience in a luxury or five-star hotel environment preferred.
Required Skills and Abilities
- Strong attention to detail with a commitment to excellence.
- Professional appearance and courteous demeanor.
- Ability to work efficiently while maintaining high quality standards.
- Physical ability to perform cleaning duties including standing, bending, lifting, and reaching.
- Good communication skills; basic English preferred (additional languages preferred).
- Flexibility to work varying shifts including weekends and holidays.
Zachry Hotels offers an industry leading benefits package for our employees and their families.
- Medical, Dental, Vision and Life Insurance
- 401K, Paid Leave and Bonus Program
- Company-paid short-term and long-term disability insurance
- Employee assistance program
- Tuition Reimbursement
- And many more
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Notice to Staffing Agencies
Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry’s resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry’s recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry’s Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.
