The posting
Who We Are
Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.
Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®
The Monarch San Antonio – A Legacy of Service and Sophistication
The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues—including the iconic La Mariposa sculpture pavilion—a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.
Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.
Our purpose is expressed through service—gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.
We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.
Position Overview
The Spa Supervisor oversees daily spa operations, including reservations, guest check-in and checkout, guest services, locker rooms, salon services, and treatment providers. This role provides courteous, efficient, and personalized service, supports the spa front desk, and helps ensure guest satisfaction throughout the spa experience in keeping with The Monarch’s luxury hospitality standards.
What You’ll Do
- Oversee daily operations of the spa, including the front desk, guest services, locker rooms, salon, and treatment areas.
- Supervise spa team members, including front desk coordinators, spa attendants, massage therapists, estheticians, nail technicians, and hair stylists.
- Provide courteous, efficient guest service from arrival through checkout and support spa desk operations.
- Book, change, cancel, and confirm spa and salon appointments using the spa reservation system; explain reservation policies to guests.
- Explain spa treatments, service menus, and packages and respond to guest questions and requests.
- Promote and sell retail merchandise and assist guests with retail purchases.
- Process billing and posting for spa and retail services; report any overages or shortages to the supervisor.
- Assist with laundry and keep locker rooms, lounge areas, salon, retail areas, and treatment rooms tidy, stocked, and guest-ready.
- Assist with inventory, staff training, and financial reports.
- Oversee spa staff and support the Spa Director with operational needs across all spa areas.
- Respond quickly and professionally to guest needs and service concerns, remaining calm during busy or stressful periods.
- Support spa marketing and promotional initiatives with creativity and product/service knowledge.
- Follow hotel service and safety standards and use required personal protective equipment properly; report damaged or defective equipment.
- Maintain regular and dependable attendance and support a hospitable, service-focused environment.
- Perform other duties as requested by the Spa Director to support spa operations.
What You’ll Bring
Required Skills and Abilities
- Excellent verbal communication skills in English and strong interpersonal, organizational, and professional skills.
- Exceptional guest service skills with strong attention to detail.
- Ability to respond quickly to issues and guest needs, use sound judgment, and take initiative.
- Ability to handle multiple tasks, adapt to changing priorities, and remain calm in high-volume or stressful situations.
- Computer literacy and ability to work with spa reservation, retail, and inventory systems.
- Knowledge of spa services, treatments, retail operations, and inventory practices.
- Energetic, enthusiastic, motivational approach to supporting spa team members.
- Creative approach to spa marketing and promotions.
- Professional appearance and adherence to hotel grooming and uniform standards.
- Ability to perform physical duties including frequent walking, bending, reaching, pushing, pulling, and lifting or carrying items; the original position description notes lifting up to 40 lbs.
Education & Experience
- High School Diploma required; college degree preferred.
- Minimum of two years of spa or hospitality experience required.
- Experience in a resort or wellness-related field.
Other Qualifications
- CPR certification preferred.
- Additional language skills preferred.
- Flexibility to work schedules that support a seven-day-a-week hospitality operation.
Zachry Hotels offers an industry leading benefits package for our employees and their families.
- Medical, Dental, Vision and Life Insurance
- 401K, Paid Leave and Bonus Program
- Company-paid short-term and long-term disability insurance
- Employee assistance program
- Tuition Reimbursement
- And many more
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Notice to Staffing Agencies
Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry’s resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry’s recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry’s Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.
