The posting
Who We Are
Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.
Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®
The Monarch San Antonio – A Legacy of Service and Sophistication
The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues—including the iconic La Mariposa sculpture pavilion—a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.
Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.
Our purpose is expressed through service—gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.
We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.
Position Overview
Valet Ambassadors are the first and last point of contact for hotel guests and play a critical role in creating exceptional first and lasting impressions. This position requires professionalism, attention to detail, and a commitment to Forbes Five-Star service standards while delivering personalized, seamless arrival and departure experiences. Valet Ambassadors anticipate guest needs, build meaningful connections, and safely handle guest vehicles as operational needs require.
What You’ll Do
Guest Experience
- Welcome every guest with a warm, genuine Forbes Five-Star greeting.
- Build meaningful connections with guests through personalized interactions.
- Anticipate guest needs and create memorable, luxury-level experiences.
- Open vehicle and hotel doors for arriving and departing guests.
- Acknowledge every guest entering or leaving the hotel with eye contact and a sincere greeting.
- Provide knowledgeable information about the hotel, amenities, and local area when appropriate.
- Assist with luggage and guest requests as needed.
- Maintain a polished, organized, and welcoming front drive at all times.
- Observe the front drive for opportunities to enhance the guest experience and resolve concerns before they become issues.
Vehicle Handling & Operations
- Issue valet tickets to every guest who parks with us and ensure payment is collected.
- Monitor the arrival area to ensure a seamless flow of vehicles and guests.
- Safely park and retrieve guest vehicles as operational needs require.
- Handle guest vehicles with the highest level of care.
- Maintain organized parking areas and key control systems.
Safety & Compliance
- Uphold Forbes Five-Star service standards in every guest interaction.
- Maintain a professional appearance, posture, and demeanor at all times in accordance with hotel standards.
- Wear the complete, clean, and properly fitted uniform during every shift.
- Remove all facial piercings prior to the start of each shift.
- Maintain a valid driver's license with an acceptable driving record.
- Operate both manual and automatic transmission vehicles.
Teamwork & Professionalism
- Communicate proactively and work collaboratively with the valet, bell, concierge, and front desk teams to deliver a unified luxury guest experience.
- Be receptive to coaching and constructive feedback while demonstrating a commitment to continuous improvement.
- Maintain a positive attitude, professionalism, integrity, and accountability throughout every shift.
- Be dependable, punctual, and prepared to begin each shift on time.
- Take ownership of guest concerns and seek assistance when needed to ensure a seamless guest experience.
- Perform any other duties as assigned by management.
What You’ll Bring
Required Education
- High School Diploma or equivalent required.
Required Qualifications
- Valid driver’s license with a clean driving record.
- Ability to drive manual and automatic transmission vehicles.
Preferred Experience & Skills
- Previous valet or hospitality experience preferred.
- Experience handling luxury or exotic vehicles preferred.
- Strong customer service and communication skills.
- Professional demeanor and attention to detail.
- Bilingual (English/Spanish) preferred.
Schedule & Availability
- Flexible availability, including weekends, holidays, and evenings.
- Ability to work peak business hours and special events.
Zachry Hotels offers an industry leading benefits package for our employees and their families.
- Medical, Dental, Vision and Life Insurance
- 401K, Paid Leave and Bonus Program
- Company-paid short-term and long-term disability insurance
- Employee assistance program
- Tuition Reimbursement
- And many more
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Notice to Staffing Agencies
Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry’s resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry’s recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry’s Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.
