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Open nowPosted 123 days ago

Email Support Executive

zameen68 open roles

Where
Lahore, Pakistan
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Your applicationOpen nowEmail Support Executivezameen · Lahore, Pakistan

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on zameen's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 123 days ago

The posting

Job Responsibilities:

* Respond to customer queries in a timely and accurate way, via email or chat * Identify customer needs and help customers use specific features * Update our internal databases with information about technical issues and useful discussions with customers * Share feature requests and effective workarounds with team members * Inform customers about new features and functionalities * Follow up with customers to ensure their technical issues are resolved * Gather customer feedback and share with our Product, Sales or Marketing teams * Assist in training junior Customer Support Representatives

Job Requirements:

* Experience as a Customer Support Specialist or similar CS role * Experience using help desk software and remote support tools * Understanding of how CRM systems work * Excellent communication and problem-solving skills * Multi-tasking abilities * Patience when handling tough cases * Familiarity with our industry is a plus

*Location: Lahore

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