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Open nowPosted 4 hours agoWe saw it 22 min after it went up

Manager Customer Services

zameen68 open roles

Where
Lahore, Pakistan
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Your applicationOpen nowManager Customer Serviceszameen · Lahore, Pakistan

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Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 4 hours ago

The posting

Job Brief:

This role is responsible for overseeing the commercial operations of the building, ensuring smooth delivery of services to all stakeholders, driving revenue and profitability, and implementing sustainable practices.

Job Responsibilities:

  • Oversee CAM collection, reporting, and defaulter management.
  • Manage customer relations, ensuring high occupancy through short- and long-term rental operations.
  • Handle legal contracts and ensure compliance.
  • Develop and implement resident engagement strategies.
  • Coordinate with Head Office on ad hoc commercial assignments.
  • Ensure effective communication with residents and facilitate secondary sales.
  • Manage complaint resolution and ensure TATs are met according to SLAs.
  • Foster relationships with vendors, affiliates, and residents to maintain smooth operations.
  • Responsible for facility and property management affairs.
  • Devise & Improvise SOPs related to residents and enable Administration to implement the same.
  • Design and exercise control mechanisms with respects to short- and long-term tenants including access management and gate protocols to maintain quality occupancy.
  • Manage collections including CAM and other commercial fees.
  • Keep residents informed on contract changes or issues, ensuring retention and satisfaction.
  • Collaborate on marketing campaigns to promote the property.
  • Achieve targets for revenue, occupancy, customer satisfaction, and complaint resolution.

Job Requirements:

  • Qualification: Graduate preferably in Management & Marketing Relevant Experience.
  • Experience: 3-4 Years of Relevant experience.
  • Location: Lahore
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Design & implement SOPs for optimum building operations and deploy controls to ensure a comfortable environment for the customers/tenants/guests.
  • Create, develop and exploit commercial opportunities to increase the Company’s income through existing and potential new clients to target, initiate and develop business relationship.
  • Negotiate the terms of tenancy agreements, Manage partnership with both the clients and the tenants.
  • Works in a highly collaborative manner with internal and external stakeholders to effectively communicate the value proposition.
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