Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 51 days ago

Customer Support Agent (Poland/Remote)

Zen13 open roles

Where
Rzeszów, Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Agent (Poland/Remote)Zen · Rzeszów, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Zen's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 51 days ago

The posting

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN.COM, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

Currently we are seeking a professional to join us as Customer Support Agent in the Zen Care Department in Poland.

Zen Care is the heart of our customer service – a team that supports users, solves problems, and ensures every interaction with us is a positive experience.

  • Fluency in English (C1 level or higher): Excellent verbal and written communication skills.
  • Customer-Centric Mindset: A deep understanding of customer needs and a commitment to providing exceptional service.
  • Problem-Solving Abilities: Strong ability to handle challenging situations and make effective decisions.
  • Proactive Attitude: A willingness to take the initiative in resolving issues and improving the customer experience.
  • Adaptability: The ability to work in a fast-paced environment and adapt to new challenges and changes.
  • Availability to work on a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs.
  • Customer Communication: Engage with customers through in-app support chat and other support channels, effectively resolving their issues in a timely and professional manner.
  • Empathic Interaction: Communicate clearly, proactively, and with empathy, ensuring customers feel like they are talking to a real person, not a scripted response or a robot.
  • Problem Resolution: Go beyond simply answering questions—focus on resolving issues fully. Use procedures as tools but always look for better ways to solve problems and improve the customer experience.
  • Proactive Improvement: Actively identify and suggest improvements within the team, company processes, and products. Your insights will help drive the continuous enhancement of our services.
  • Scripted Responses: You won’t rely on scripts or robotic responses. We value genuine, thoughtful communication tailored to each customer’s needs.
  • Minimal Effort: This is not a role where you just do the bare minimum. You’re expected to go above and beyond in resolving issues, thinking creatively, and improving processes.
  • Rigid Adherence to Procedures: While procedures are important, they are not the final word. You will have the flexibility to think outside the box and find the best possible solution for each customer.
  • Real influence on shaping the ZEN.COM.
  • Work in an environment where innovation and effectiveness truly matter.
  • Competitive salary and flexible working conditions.
  • Private medical healthcare.
  • Internal and external training opportunities.

If you want to have a real impact on the experience of thousands of users and work with committed teams in an environment that values ownership, transparency, and pace – apply today!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Zen's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Zen's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Zen's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.