Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 days ago

Customer Success Manager

Zendesk110 open roles

Where
Remote, Germany
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerZendesk · Remote, Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Zendesk's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Zendesk postings stay open a median of 29 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.1%30 days
This job: posted 10 days ago

Zendesk median: 29 days open

The posting

Job Description

Why This Role? Why Now?

The world of customer experience isn’t just evolving—it’s being revolutionized. At Zendesk, we don’t watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we’re resetting the standard for what customer service—and customer success—can mean on a global stage.

Mission

Consider the Zendesk Customer Success Manager (CSM) role if you are ready to be a pioneer in the future of Customer Experience (CX). This is a dynamic advisory position that puts you at the forefront of leveraging Zendesk's cutting-edge AI technologies to guide customers directly to their desired business outcomes. You will gain full ownership of your customer relationships, acting as an orchestrator and strategic partner, responsible for driving product adoption, articulating clear ROI, and accelerating growth. If you are driven by accountability, have a strong technical understanding of SaaS/AI, and want to make an outsized impact on customer success and Zendesk's growth trajectory, this role offers the perfect platform for innovation and career acceleration.

Overarching Objective for the role:

  • Proactive customer health management through intentional, outcome-driven customer engagement, leveraging Zendesk’s advanced solutions, including cutting-edge AI technologies.
  • Product adoption acceleration and value realization, acting as an evangelist for Zendesk’s AI and automation capabilities, partnering with customers to articulate ROI and provide tailored adoption roadmaps.
  • Cultivating, strengthening, and accelerating growth of Zendesk customer relationships by applying technical understanding of Zendesk’s products and AI capabilities to advise customers on solution fit, configuration, and integration.

How You’ll Make an Impact

  • Take full ownership of customer relationships, proactively managing their success throughout the entire lifecycle—from onboarding and outcome realization to renewal. You will be accountable for customer health, retention, and advocacy, always seeking new ways to add value.
  • Deliver outcome-driven engagement across each stage of the customer journey by leveraging customer experience (CX) management best practices. You’ll design and execute success plans, coordinate onboarding with Professional Services, and continuously optimize the customer experience.
  • Champion product adoption and value realization, acting as an evangelist for Zendesk’s AI and automation capabilities. You will partner with customers to articulate ROI, provide tailored adoption roadmaps, and celebrate success.
  • Apply your technical understanding of Zendesk’s products and AI capabilities to advise customers on solution fit, configuration, and integration. You’ll serve as a knowledgeable guide for both technical and non-technical stakeholders, translating features into real-world value.
  • Identify commercial opportunities within your accounts by maintaining commercial acumen—spotting whitespace for expansion, leading renewals based on demonstrated business impact, and driving revenue growth through strategic engagement.
  • Use analytical capability to interpret customer data and health metrics, proactively uncover trends, and make informed recommendations. You’ll prioritize accounts, forecast renewals, and surface risks and opportunities using data-driven insights.
  • Build strategic partnerships with customers by operating as a trusted advisor. You’ll facilitate long-term success planning, foster executive relationships, and collaborate cross-functionally to align on mutual goals and innovation.

What You’ll Need to Succeed

Customer Focus & Ownership

  • Proven track record of taking customer ownership: demonstrating accountability for outcomes and proactively driving customer value across the relationship.
  • Experience in CX management, orchestrating seamless end-to-end experiences, gathering and applying feedback, and working toward continuous improvement.

Business Acumen & Strategy

  • Business-oriented mindset with commercial acumen: able to understand customer business models, identify opportunities for growth, and connect product adoption to revenue drivers.
  • Ability to form strategic partnerships—developing deep, consultative relationships, co-developing success plans, and serving as an innovation partner.

Technical & Product Expertise

  • Strong technical understanding—comfortable learning new technologies and quickly grasping Zendesk’s advanced AI features, integrations, and scalability.
  • Natural adoption and value evangelist who passionately champions Zendesk’s full potential, coaches stakeholders on new capabilities, and communicates impact to drive both engagement and retention.

Data & Analytical Skills

  • Analytical capability: skilled in interpreting customer usage data, monitoring health scores, quantifying impact of adoption, and prioritizing actions based on analysis.

Your Background:

  • Must have a minimum of 5+ years of related experience in Customer Success / Experience
  • Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting
  • Bachelor’s degree in a relevant field (Business, Engineering, Computer Science, or similar).
  • Experience supporting and driving adoption of SaaS or AI-powered solutions in customer-facing roles.
  • Ability to influence stakeholders at all organizational levels, both internally and externally.
  • Proficiency with customer success tools (e.g., Gainsight) and basic quantitative analysis.
  • Strong program/project management and multitasking skills.
  • German - Native level, English - Business level.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Zendesk's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Zendesk's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Zendesk's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.