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Open nowPosted 258 days ago

Merchant Success Analyst Bilingual- Longford, Ireland

zerorisk3 open roles

Pay
€32,000 – €35,000 a yearly
Where
Galway, Ireland
Work mode
On site
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Your applicationOpen nowMerchant Success Analyst Bilingual- Longford, Irelandzerorisk · Galway, Ireland

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 258 days ago

The posting

Merchant Success Analyst Bilingual

We're Looking For People Who:

✅ Speak one or more of these languages fluently on top of English: French, German, Polish, Czech, or Spanish ✅ Have 2+ years of customer-facing experience (any industry - retail, hospitality, call centers, support desks, etc.) ✅ Enjoy helping people solve problems and feel confident ✅ Are willing to learn about cybersecurity and compliance (no prior experience needed!)

What You'll Do

You'll be the friendly voice helping merchants use our platform. Your day-to-day:

  • Answer questions from merchants via phone, email, and chat
  • Guide them through step-by-step processes on our platform
  • Explain things in simple, clear language (we'll teach you what to say!)
  • Document your conversations and flag when someone needs extra help
  • Work with your team to continuously improve

No cybersecurity background required. We provide full training on everything technical.

What We're Really Looking For

  • Communication skills - You can explain things clearly and make people feel at ease
  • Patience and empathy - You genuinely want to help people succeed
  • Attention to detail - You follow processes and document things accurately
  • Adaptability - You're comfortable learning new systems and topics
  • Language skills - Fluent in English + at least one of: French, German, Polish, Czech, Spanish

Why This Role?

🌍 Global opportunity - Be part of our international expansion 📈 Career growth - Clear path to senior roles, technical specialists, or customer success positions 📚 Continuous learning - We invest in your development with ongoing training 💼 Meaningful work - Help businesses stay secure and compliant 🤝 Supportive team - Work alongside Customer Operations, Technical Services, and Customer Success teams

About ZeroRisk

We're a fast-growing cybersecurity company that helps businesses stay secure and compliant. We're expanding globally and need great people who can support merchants in multiple languages.

You don't need to be a tech expert - you just need to care about helping people and be ready to learn.

Compensation

Competitive salary and benefits package. We'll discuss details early in the interview process.

Ready to Apply?

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