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Open nowPosted 1253 days ago

Customer Support Specialist (Customer Success Team)

Zetpy3 open roles

Where
Cheras, Malaysia
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Your applicationOpen nowCustomer Support Specialist (Customer Success Team)Zetpy · Cheras, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Zetpy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 1253 days ago

The posting

Customer Support Specialist (Minimum 2 years experience)

As a Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with Zetpy.com

You will be part of our Customers Success Team, which quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Zetpy works.

In this role, you will need to

  • Develop deep knowledge of the Zetpy software
  • Effectively resolve customers' issues through phone, email, and chat.
  • Provide support & guidance to Zetpy’s customer base that use our suite of tools
  • Drive long-term customer adoption through successful onboarding
  • Diagnose software issues and engage with our product and engineering teams using established internal processes
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business
  • Collaborate with inside sales team or account owners, to identify opportunities for existing customers to use more of our platform or remove roadblocks
  • Handle multiple customer issues at the same time in a fast-paced environment
  • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

  • Like to help people and solve problems
  • Adapt quickly to changing priorities and customer needs
  • Passionate about working with customers and finding solutions that make their goals possible
  • Find creative problem solving fulfilling & challenging
  • Comfortable with uncertainty & ambiguity
  • Are self-motivated & eager to learn
  • Have a clear, professional, and informative communication style
  • Have strong sense of urgency and efficiency in completing work
  • Enjoy the fast paced environment of tech
  • Interested in building technical skills and learning about HTML, CSS, Marketplaces (Lazada, Shopee, TikTok Shop etc), Shopping Carts (Woocommerce, Shopify, Magento etc), APIs and more

Pluses:

  • Have prior experience in software or technical support with a customer centric focus
  • Proficiency across any of the following technical skills: content management, HTML, CSS, Marketplaces (Lazada, Shopee, TikTok Shop know how), Shopping Carts (Woocommerce, Shopify, Magento know how)

You will need to have:

  • Minimum 2 years of customers service experience
  • Male / Female of the Internet generation
  • Diploma or Bachelor Degree - Any majoring
  • Fluency in English, Bahasa Malaysia (or Mandarin)
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous start-up environment
  • Ability to meet multiple objectives in an entrepreneurial environment with little supervision
  • Have a positive outlook and a strong ability to take responsibility for their successes and failures

Staff Benefits:

  • Competitive Pay Package
  • Your Birthday is Your Holiday (who works on birthday?) + Birthday Meal Treat on Us!
  • Unlimited soft drinks & snacks at labs
  • New Laptop Subsidy
  • RM500 Book purchase reimbursement
  • Medical & Dental Benefits
  • Health Insurance (Medical Card)
  • A fantastic work hard/play hard and obsessed-over-customer culture
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