Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 days ago

Resolutions Supervisor

zim/72.00865 open roles

Where
US-Virginia Beach
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowResolutions Supervisorzim/72.008 · US-Virginia Beach

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on zim/72.008's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. zim/72.008 postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 2 days ago

zim/72.008 median: 8 days open

The posting

Main Purpose of the Role:

The Resolution Supervisor is responsible for overseeing the daily operations of the Resolution Specialists by ensuring that all tasks are completed efficiently and effectively. This role involves managing team performance, providing guidance and support, and ensuring that company policies and procedures are followed.

Major areas of Responsibility:

  • Supervise and coordinate the work of Resolution Specialists to support timely and accurate case completion.
  • Manage daily Discount Workflow processing in accordance with established procedures.
  • Conduct case and email audits to support quality, accuracy, and process compliance.
  • Monitor team performance and provide ongoing coaching and constructive feedback.
  • Support the onboarding, training, and development of new employees.
  • Partner with Sales to support customer onboarding and resolution-related requirements.
  • Analyze root-cause reporting to identify trends and recommend process improvements.
  • Collaborate with Collections to manage and resolve escalated cases.

Main Tasks:

  • Monitoring employee workload and assisting with the first point of escalation.
  • Completion of Case Audits.
  • Email Sampling Review from the group mailbox.
  • Completion of regularly scheduled one on one’s with direct reports.
  • Employee Report Tracking.
  • Daily Completion and Review of Discount Workflow.
  • Daily update sent on the Aging Case Report.
  • Assisting in the onboarding and training of new employees, as well as ongoing development for existing team members.
  • Participating in planning and strategy meetings to align team goals with company objectives.
  • Review the Root Cause Analysis Report and Provide Feedback for Management Action Items.
  • Completion of Sales and Re-Onboarding Calls.

Requirements

  • High school diploma or equivalent; additional education or certification in management is a plus.
  • Minimum of three years in shipping or maritime related experience.
  • Strong leadership and organizational skills.
  • Must be analytical with advanced Microsoft Excel Skills
  • Excellent communication and interpersonal abilities.
  • Ability to handle multiple tasks and work under pressure.
  • Understanding of current shipping regulations is preferred.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against zim/72.008's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on zim/72.008's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    zim/72.008's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.