The posting
About Zinnov
Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:
- Where should we invest?
- How do we scale globally?
- What capabilities will win in the next decade?
Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.
At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.
Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.
Why Globalisation Excellence (GE)
Zinnov’s Globalisation Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run.
In GE, you don’t work in silos. You:
- Own complex, end-to-end client journeys
- Work across GCC advisory, managed services, and BOT / outsourcing models
- Influence leadership decisions that shape long-term talent and operating strategies
- This is where strategy meets execution — and where talent plays a defining role.
About the Role
As IT Administrator, you will own the day-to-day reliability of IT systems, networks, and end-user support for the Pune location. This role is designed for a hands-on infrastructure professional who can keep systems stable, secure, and well-documented — while resolving employee issues quickly and professionally.
You will manage IT infrastructure and endpoint environments, drive upgrades and patching, maintain strong security hygiene, and ensure business continuity through backups and recovery readiness.
What You’ll Do
System & Network Administration
- Maintain and support IT infrastructure including servers, networks, hardware, and software systems.
- Ensure network reliability, performance, and security across office and remote setups.
- Administer core services and configurations (e.g., Active Directory, DNS, DHCP, VPN).
Employee IT Support & Troubleshooting
- Provide L1/L2 support to employees — diagnose and resolve hardware, software, and network issues.
- Own incident closure with clear timelines, proactive communication, and strong follow-through.
- Escalate issues appropriately while maintaining ownership until resolution.
System Upgrades, Patching & Maintenance
- Plan and execute regular system/software updates, security patches, and upgrades.
- Monitor system health and performance; proactively prevent recurring issues.
- Maintain standardized configurations and enforce IT hygiene best practices.
Hardware & Asset Management
- Manage procurement, installation, and maintenance of laptops, desktops, printers, and peripherals.
- Maintain accurate IT asset inventory and lifecycle tracking (issuance, repairs, replacements, returns).
- Ensure onboarding/offboarding IT readiness (device setup, access provisioning, recovery).
Backup, Recovery & Business Continuity
- Own data backup routines and validation checks.
- Maintain disaster recovery readiness and support continuity planning.
- Ensure recovery procedures are tested and documented.
Security & Compliance
- Implement and monitor IT security controls (firewalls, endpoint security, antivirus, encryption).
- Support compliance with data protection practices through access controls and device governance.
- Identify risks early and recommend practical improvements to reduce exposure.
Documentation & Reporting
- Maintain documentation for inventory, network configurations, SOPs, and IT procedures.
- Create periodic reports for management on tickets, assets, risks, and infrastructure health.
Cross-functional Collaboration
- Partner with internal teams (HR, operations, engineering/development as needed) to understand requirements and provide solutions.
- Support office changes, expansions, and IT setup for new infra requirements.
What You Bring
Qualifications & Experience
- 3–6 years of experience as an IT Administrator or in a similar technical support / infrastructure role.
- Bachelor’s degree in Computer Science / IT (or equivalent work experience).
- Strong experience in IT infrastructure management across Windows/Linux environments.
- Working knowledge of Windows Server, Linux, macOS; experience with AD, DNS, DHCP, VPN setups.
- Hands-on understanding of IT security best practices and tools (endpoint security, antivirus, firewalls).
- Familiarity with backup systems and disaster recovery planning.
Key Skills
- Strong troubleshooting ability — systematic diagnosis and quick resolution under pressure.
- High ownership and responsiveness — reliable follow-through and closure discipline.
- Strong communication and stakeholder management — able to support non-technical users calmly and clearly.
- Strong documentation hygiene and process orientation.
- Collaborative mindset and comfort working across teams.
What Success Looks Like – Globalisation Excellence (GE)
- Minimal IT downtime and reliable day-to-day operations for the Pune site.
- Fast ticket resolution with strong user satisfaction and minimal repeat issues.
- Clean patching cadence and strong security hygiene with reduced risk exposure.
- Accurate, audit-ready asset inventory and well-maintained documentation.
- Strong backup and recovery readiness that protects business continuity.
If you enjoy owning IT operations end-to-end, keeping infrastructure secure and reliable, and being the go-to problem solver who keeps teams productive — this role offers both impact and growth.
Zinnov is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.
