The posting
- Help shape the future of merchant growth at Zip, building strategic partnerships that deliver meaningful commercial impact.
- Bring your expertise in strategic account management, commercial negotiations and relationship building to grow and retain a portfolio of key merchant partners.
- Enjoy hybrid working from our Sydney office, collaborating with a team that values ownership, fresh thinking and shared success.
Write your story with a career at Zip
Join Zip's Merchant Growth team, where we're passionate about helping our merchant partners grow their businesses and creating better experiences for the customers who choose to pay with Zip.
Our team brings together commercial expertise, customer insights and collaborative problem solving to strengthen our merchant partnerships, unlock new opportunities and deliver sustainable growth.
As a Strategic Account Manager, you'll take ownership of a portfolio of key merchant partners, building trusted relationships and developing strategies that drive revenue, customer acquisition and long term commercial success.
This is an exciting opportunity to make a meaningful impact over a 9 month fixed term contract, working closely with senior stakeholders and talented Zipsters across the business to identify opportunities, solve challenges and deliver outcomes that matter.
What you'll own
- Build meaningful, lasting relationships with key merchant partners, becoming their trusted adviser and primary point of contact.
- Take ownership of the growth, retention and commercial performance of your merchant portfolio, identifying opportunities to deliver value for both Zip and our partners.
- Develop and execute strategic account plans that drive revenue growth, customer acquisition and stronger merchant engagement.
- Lead commercial discussions and negotiate agreements with senior decision makers, balancing commercial outcomes with strong, sustainable partnerships.
- Build trusted relationships with senior stakeholders, including executive leaders, to influence decisions and unlock new opportunities.
- Partner with our Business Development, Marketing, Product, Engineering and Legal teams to deliver solutions that support merchant objectives and improve customer experiences.
- Identify opportunities to optimise Zip's presence across merchant channels, ensuring our products are positioned effectively and in line with brand and compliance requirements.
- Use commercial insights, market trends and competitor activity to identify emerging opportunities and proactively address challenges.
- Lead regular business reviews with merchant partners, sharing performance insights, celebrating successes and identifying opportunities for further growth.
- Champion new ideas and scalable solutions that improve the way we work, strengthen our partnerships and create better outcomes for our customers.
What you'll bring to the team
Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow.
So whether you meet some or all of the desirable attributes below, we'd still love to hear from you:
- Substantial experience in strategic account management, ideally within consumer brands, financial services, payments or technology.
- A strong understanding of the payments, credit, ecommerce or retail landscape, with the commercial curiosity to identify opportunities for growth.
- Proven experience building trusted relationships with key partners and influencing senior stakeholders, including executive decision makers.
- Strong commercial acumen and negotiation skills, with the confidence to navigate complex discussions and deliver mutually beneficial outcomes.
- Experience developing and executing account strategies that drive revenue growth, customer acquisition and partner retention.
- An analytical mindset, with the ability to turn commercial data and market insights into clear recommendations and compelling business cases.
- Excellent communication and presentation skills, with the ability to bring stakeholders on the journey and influence positive change.
- Strong organisational and planning skills, with the ability to balance competing priorities, maintain attention to detail and deliver results at pace.
- A collaborative, solutions focused approach, with a genuine passion for creating great experiences for customers and merchant partners.
- A relevant qualification in business or marketing would be valuable, although equivalent practical experience is equally welcome.
- A mindset that embraces AI and new tools to adapt, learn and grow.
- An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
- Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.
What you'll get in return
As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.
Zip is a place where you'll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.
Zipsters tell us these are just some of the best things about working here. You'll also receive:
- 25 days paid leave annually, including birthday leave and quarterly wellbeing days
- Family support policies including miscarriage bereavement leave and domestic violence leave
- Mental health and wellness initiatives, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
- 2 days paid volunteering leave per year
- Fee free Zip products, and discounts with Zip merchant partners (AU)
- Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people centred products.
Founded in Australia in 2013, Zip offers access to point of sale credit and digital payment services, helping customers access flexible payment options and supporting merchants to grow their businesses.
We're proud to be a values led business and our values, Customer First, Own It, Stronger Together and Change the Game, guide us in everything we do.
