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Position Title: Field Construction Technician Rate of Pay: $23.00 to $39.00 hourly DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Field Construction Technician installs, repairs, and maintains Ziply Fiber's fiber-to-the-premises network from the outside plant through to the customer's home or business. The role combines installations, fusion splicing, and trouble ticket repair with outside plant fiber construction, testing, and network maintenance. The Field Construction Technician diagnoses and repairs technical issues within the network or at a customer's home, with occasional assistance, while delivering outstanding customer service as a brand ambassador of Ziply Fiber within our communities. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Fiber Construction, Splicing, and Testing · Perform fusion splicing of fiber drop cables at customer premises, ensuring proper fiber preparation and splice enclosure management. · Prep, splice, and maintain fiber optic cables in aerial, underground, and indoor settings. · Assist with single fusion and mass fusion splicing on high-count fiber optic cables (24-ribbon and above) in outside plant environments. · Utilize OTDR, PON power meters, and VFLs to test fiber, troubleshoot, and identify network issues. Installation, Repair, and Service Delivery · Provision, install, and troubleshoot internet and VoIP services. · Diagnose and repair technical issues within the network infrastructure or at the customer's home. · Place NIDs and non-buried drops, perform cross-connect work, install and maintain inside wiring for residential and business broadband service. · Utilize test equipment to install products and isolate trouble effectively. · Read and understand service orders and trouble tickets and use handheld dispatch devices and Ziply Fiber's internal dispatch programs to complete assignments. · Record customer information, light levels, OTDR readings, and internet speed readings on every work order. · Maintain proper work cleanliness, attic safety, drilling safety, and proper wall drops. · Communicate effectively with customers. Network Maintenance, Documentation, and Safety · Assist with network maintenance and equipment turn-up as needed, including putting generators at the huts. · Support the preventive maintenance program by rebuilding aerial, buried, and underground cables. · Read and interpret outside plant drawings, splicing schematics, blueprints, and engineering documents. · Assist with mid-sheath entries, bonding and grounding fibers, and maintaining existing plant. · Adhere to OSHA, NESC, and NEC safety standards, including in-vehicle safety and work zone setups. · Participate in on-call rotations to ensure network health and respond to network outages (24/7 on-call capability). Other Duties · Performs other duties as required to support the business and evolving organization. Required Qualifications: · High school diploma or GED. · One (1) year of outside plant fiber-splicing experience, including single-fiber fusion splicing, mass fusion (ribbon) splicing on high-count fiber-optic cables (24-ribbon and above), and fiber testing and troubleshooting using OTDRs, PON power meters, and VFLs. · Good safety record. · Knowledge of first aid and CPR. · Strong communication skills, problem-solving abilities, and customer service orientation. · Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record. · Must complete a pre-employment drug screening. Preferred Qualifications: · Experience with fiber optic construction and maintenance, sealed plant repair, and/or operation of heavy equipment. · Experience with PON access equipment (e.g., Nokia, Adtran, Calix). · Basic AC/DC theory. Knowledge, Skills, and Abilities: · Ability to learn and understand basic routing, switching, and fiber-optic transmission and equipment concepts. · Ability to understand outdoor engineering and outside plant prints, network layouts, designs, and symbols. · Ability to climb, work aloft, and work in close spaces, including attics and crawl spaces. · Ability to remain calm in high stress situations and demonstrate good judgment. · Ability to interpret written, oral, and diagnostic form instructions over a short period of time and execute those instructions with accuracy. · Ability to read and understand road maps, discern street signs, and address numbers. · Ability to operate equipment to perform the essential functions of the job (i.e., fusion and mechanical splicing tools, OTDR, PON power meter, VFL, attenuation test sets, locator, handheld dispatch device, computer/laptop, telephone, company vehicle, trailers, aerial devices, and various hand and power tools, shovel and rake). · Ability to be unaffected by flashing lights and strobes. · Ability to always maintain a professional manner and appearance. · Ability to drive on behalf of the company in a safe and responsible manner. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires standing and walking continuously, frequent fine manipulation and carrying, and occasional sitting and keyboarding, along with bending, stooping, and kneeling for prolonged periods. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The ability to work in tight spaces, climb poles and ladders, work in aerial buckets, and lift heavy equipment up to 75 pounds. Travel approximately 10% of the time. Work Environment Work is performed outdoors on job sites in residential areas and commercial buildings, with exposure to weather conditions including extreme heat, rain, and cold. Includes work in attics and crawl spaces, occasional work in underground vaults and manholes, aloft in a bucket, and some indoor work near electrical equipment. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.
