Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Client Outcomes Manager - Cisco

Zones202 open roles

Where
Auburn, WA, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Outcomes Manager - CiscoZones · Auburn, WA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Zones's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted yesterday

The posting

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter@Zones, LinkedIn, and Facebook.

Position Overview:

The Client Outcomes Manager is responsible for helping clients achieve measurable business outcomes from their technology investments. Acting as a strategic advisor, the Client Outcomes Manager partners with customers, sales teams, solution architects, delivery teams, and manufacturer partners to ensure successful adoption, value realization, retention, and expansion of technology solutions.

This role focuses on understanding client business objectives, developing outcome-based success plans, tracking adoption and utilization, identifying and removing barriers to success, and demonstrating measurable business value. The Client Outcomes Manager drives long-term customer relationships that increase client satisfaction, retention, advocacy, and revenue growth.

What you’ll do as the Client Outcomes Manager:

Client Success & Outcome Realization

  • Partner with clients to define desired business outcomes, success criteria, and value metrics.
  • Develop and execute outcome-based success plans aligned with customer business objectives.
  • Facilitate regular business reviews to assess progress, communicate value, and identify improvement opportunities.
  • Ensure customers realize measurable value from Zones solutions and services.

Adoption & Value Optimization

  • Monitor solution adoption, utilization, and customer health indicators.
  • Identify adoption challenges and coordinate remediation plans with internal teams.
  • Drive user adoption and organizational change activities that maximize customer value.
  • Implement customer success best practices, frameworks, and lifecycle management processes.

Relationship Management

  • Build trusted relationships with executive sponsors, business stakeholders, and technical teams.
  • Serve as the primary advocate for customer needs within Zones.
  • Coordinate cross-functional resources to support client objectives and issue resolution.
  • Strengthening customer engagement through proactive communication and strategic guidance.

Retention & Growth

  • Drive customer retention and renewal success through demonstrated business value.
  • Identify opportunities for solution expansion, additional services, and strategic growth initiatives.
  • Partner with sales teams to support account growth and increased annual recurring revenue (ARR).
  • Contribute to reducing customer churn while increasing customer lifetime value.

Data, Insights & Reporting

  • Analyze adoption, usage, and customer health data to identify trends and risks.
  • Translate operational metrics into business insights and recommendations.
  • Document customer success stories, realized outcomes, and value achievements.
  • Maintain account success plans, risk assessments, and executive reporting.

Customer Advocacy

  • Capture and communicate successful client outcomes.
  • Develop customer references, case studies, and advocacy opportunities.
  • Promote long-term partnerships that position customers as champions of Zones.

What you will bring to the team:

Required Qualifications

  • Bachelor's degree or equivalent experience.
  • 5+ years of experience in Customer Success, Account Management, Consulting, Program Management, or related field.
  • Experience managing enterprise customer relationships and executive stakeholders.
  • Strong analytical skills with the ability to interpret adoption and performance data.
  • Excellent communication, presentation, and relationship-building capabilities.
  • Proven ability to drive customer retention, adoption, and business growth.
  • Experience working within technology, cloud, networking, security, or managed services environments.

Preferred Qualifications

  • Cisco Customer Success Manager (CCSM) certification or similar customer success certification.
  • Experience with Cisco, Microsoft, cloud, networking, security, or digital transformation solutions.
  • Knowledge of customer success methodologies, value realization frameworks, and customer health management practices.
  • Experience supporting recurring revenue and subscription-based business models.

Success Metrics

  • Customer outcome attainment
  • Customer satisfaction (CSAT) and Net Promoter Score (NPS)
  • Renewal and retention rates
  • Adoption and utilization performance
  • Expansion revenue and ARR growth
  • Reduction in churn and customer risk
  • Customer advocacy and reference development

Mission Statement

The Zones Client Outcomes Manager ensures customers achieve measurable business value from their technology investments by driving adoption, value realization, retention, and growth through trusted advisory relationships and proactive success management.

Qualified candidates can expect a salary range of $ $111,000–$125,000.

#LI-JL1

#LI-Remote

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Zones's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Zones's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Zones's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.