The posting
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Head of Transformation and Continuous Improvement for Finance & Accounting Global Business Service Centre (GBSC) is a senior leadership role responsible for driving and sustaining the transformation of the GBSC’s operational and organizational capabilities. The role sits at the heart of the One GBSC programme and is accountable for programme governance, process improvement, change management, and building a culture of continuous improvement across all three process towers.
This is a high-visibility, high-impact role working directly with the VP Finance and Accounting and tower leadership to translate strategic intent into tangible, measurable outcomes.
What you’ll do as a Head of Transformation & CI:
Employees employed in the role of Head of Transformation & CI shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transformation Programme Leadership
- Lead the end-to-end delivery of the One GBSC transformation programme, including the People Squad and Build Stream pillars
- Own the programme governance framework, including milestones, risk registers, RAID logs, and executive reporting
- Manage interdependencies across workstreams and ensure coherent, joined-up delivery
- Prepare and present programme updates to senior stakeholders including the VP and US-based leadership
Process Excellence and Continuous Improvement
- Drive a structured CI agenda across P2P, O2C, R2R and other finance and accounting towers, utilising Lean, Six Sigma, or equivalent methodologies
- Identify, scope, and prioritise improvement opportunities based on data, stakeholder input, and strategic priorities
- Establish and embed SOP governance across all towers, ensuring documentation standards are consistently maintained and externally shareable
- Define and track key performance indicators to measure process maturity uplift over time
Change Management and Stakeholder Engagement
- Lead change management activity across the GBSC, ensuring transformation initiatives are adopted effectively by operational teams
- Partner with tower heads and Senior Managers to embed new ways of working
- Act as a bridge between the GBSC leadership team and frontline delivery, ensuring clarity of direction and two-way communication
- Support headcount migration and transition planning between geographies where required
Capability and People Development
- Work alongside the People Squad to identify capability gaps and support the design of learning and development interventions
- Contribute to the GBSC’s leadership pipeline by mentoring and developing high-potential staff
- Support the recruitment and onboarding of transformation and CI talent into the team
Governance and Reporting
- Maintain a transformation programme office (TPO) function, producing clear and accurate reporting for internal and external stakeholders
- Ensure all transformation activity is aligned to Zones’ broader Finance and Accounting strategic objectives
- Support business case development for transformation initiatives, including cost-benefit modelling and ROI analysis
Person Specification
Essential
- Significant experience in a transformation, continuous improvement, or shared services leadership role, ideally within a Finance and Accounting or GBS/BPO environment
- Demonstrable track record of delivering large-scale, multi-workstream change programmes
- Strong process improvement credentials, with working knowledge of Lean, Six Sigma, or equivalent frameworks (Green Belt or above preferred)
- Excellent stakeholder management and communication skills, with the ability to engage credibly at VP and C-suite level
- Experience developing and embedding SOPs, governance frameworks, and performance measurement systems
- Strong analytical and problem-solving capability, with comfort working in ambiguous, fast-moving environments
- Prior experience working in or with a shared services centre environment
Desirable
- Exposure to P2P, O2C, R2R and other finance and accounting process environments
- Experience managing cross-functional or multi-tower programmes
- Formal change management qualification (e.g. Prosci, APMG Change Management)
- Project management certification (e.g. PMP, PRINCE2, MSP)
- Prior experience in a US-headquartered multinational or technology company
What We Offer
- A pivotal leadership role at the centre of a high-profile, group-level transformation programme
- Direct access to and sponsorship from the VP Finance and Accounting
- The opportunity to shape and build the transformation function from the ground up
- A collaborative, high-performing culture within a rapidly growing global organisation
- Competitive compensation commensurate with experience
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
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