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Open nowFirst seen 4 days ago

Customer Service Advisor

Zoom Recruitment Services Ltd43 open roles

Where
Orpington, United Kingdom
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Your applicationOpen nowCustomer Service AdvisorZoom Recruitment Services Ltd · Orpington, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Zoom Recruitment Services Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Customer Service Advisor - Orpington

We are seeking a motivated and customer-focused Customer Service Advisor to join our client's growing and dynamic team. This is an exciting opportunity to be part of a fast-paced organisation where they pride themselves on deliverying an outstanding customer experience. As a Customer Service Advisor, you will be responsible for providing professional and efficient support to customers via telephone, email, live chat and written correspondence.

Responsibilities:

  • Provisioning orders from initial placement through to completion.
  • Managing and responding to customer communications across mulitple channels.
  • Providing 1st line support for all customer enquiries.
  • Arranging, organsing and overseeing couriers.
  • Managing order delays and customer expectations.
  • Handling billing queries, invoice analysis and taking payments.
  • Maintaining and updating customer databases.
  • Managing mailboxes and ensuring timely response.
  • Investigating and resolving customer concerns through to resolution.
  • Supporting processes such as BACS payments, Direct Debits, invoicing, debt management and suspensions.

We are looking for someone with a strong telephone manner who is eager to learn, highly organised with excellent attention to detail and with outstanding interpersonal skills. The ideal candidate will have previous experience in a customer service or office-based role with an understanding of customer service principles and practices.

Benefits:

  • Ongoing training & development
  • Pension scheme
  • 20 days annual leave plus bank holidays
  • Healthcare cash plan (following qualifying period)
  • Employee Assistance Programme

If you are enthusiastic about deliverying excellent customer service and thrive in a fast-paced environment, we would love to hear from you. Apply today and join a supportive and growing team.

To apply for this position, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

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  1. A CV for this posting

    Written against Zoom Recruitment Services Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Zoom Recruitment Services Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Zoom Recruitment Services Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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