The posting
Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary
The Accounts Receivable Cash Applications Specialist applies customer payments, reconciles cash receipts, and maintains accurate accounts receivable records. Working under general supervision, this role follows established procedures to resolve payment discrepancies, coordinate with customers and internal partners, and escalate exceptions as needed. The specialist also supports month-end close and process improvement work.
Duties and Responsibilities
- Apply customer payments—including ACH, wire, credit card, lockbox, and check payments—to the correct invoices in the ERP system.
- Reconcile bank activity, lockbox files, and payment platform records against daily cash receipts; investigate discrepancies using source documents.
- Research and resolve unapplied cash, short payments, overpayments, duplicate payments, and remittance discrepancies; escalate exceptions outside assigned authority.
- Prepare and post approved write-offs, discounts, deductions, and other adjustments within assigned authority; route items requiring approval to the appropriate owner.
- Maintain complete records of cash applications, adjustments, and account activity, following internal controls and segregation-of-duties requirements.
- Respond to customer and internal questions about payment status, account balances, and remittance application by phone and email.
- Partner with Collections and Customer Service to resolve account questions.
- Support month-end cash reconciliation, reporting, accounts receivable journal-entry documentation, process documentation, and assigned testing or data validation.
Qualifications
- High school diploma or GED required.
- Two or more years of experience in a combination of Accounting, Credit, Collections, Customer Service, or Finance required.
Knowledge, Skills, and Abilities
- Experience processing or reconciling financial transactions in an ERP system or similar business application.
- Ability to research and resolve payment discrepancies using source documents and established procedures.
- Clear written and verbal communication with customers and internal partners.
- Ability to use spreadsheet, email, and document applications to record and communicate account information.
- Strong organization and follow-through; able to prioritize daily work and meet deadlines.
- Accuracy, attention to detail, and problem-solving skills in a high-volume environment.
- Ability to work independently and collaboratively, follow documented controls, and escalate exceptions appropriately.
- Experience with high-volume cash application, lockbox processing, or multiple payment methods.
- Working ability in NetSuite and Microsoft or comparable Google Workspace applications.
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Compensation
This position is hourly. Below is the anticipated base pay compensation range for this position.
Hourly Range
$17.26—$28.80 USD
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Hourly Range
$17.26—$28.80 USD
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
