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Open nowPosted yesterday

Analista de Customer Experience & Customer Success

ZUM POST

Where
São Paulo, Brazil
Work mode
Hybrid
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Your applicationOpen nowAnalista de Customer Experience & Customer SuccessZUM POST · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ZUM POST's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

The posting

Salário: a partir de R$ 2.200,00

Sobre a ZumPost

A ZumPost é uma logtech que simplifica o frete para pequenos e-commerces, conectando lojistas a transportadoras e aos Correios. Estamos em construção e crescendo rápido, com a experiência do cliente como nosso principal diferencial competitivo.

Sobre a vaga

Buscamos uma pessoa com vivência em Customer Success e em operações de atendimento de alto volume para assumir casos críticos com autonomia e apoiar a construção das áreas de CX e CS. É uma oportunidade para quem gosta de resolver problemas de ponta a ponta, cuidar da comunicação com clientes e propor melhorias em um ambiente em evolução.

Responsabilidades

Assumir casos críticos de ponta a ponta, acionando transportadoras quando necessário e mantendo o cliente informado. Atender lojistas em uma operação de alto volume, cumprindo os SLAs de resposta e resolução. Acompanhar clientes com sinais de risco e atuar preventivamente para reduzir o churn. Conduzir a comunicação com clientes, incluindo avisos proativos, retornos e apoio em reuniões de acompanhamento. Revisar respostas geradas pela IA do atendimento, sinalizar erros e sugerir melhorias na base de conhecimento. Identificar problemas recorrentes e propor melhorias que atuem sobre suas causas-raiz.

Modelo de trabalho

Contratação CLT. Modelo híbrido, com 1 dia presencial por semana na região da Av. Paulista, em São Paulo/SP. Nas 3 primeiras semanas, a rotina será de 3 dias presenciais por semana com a liderança, para o onboarding.Requisitos e qualificaçõesRequisitos

Experiência com atendimento ao cliente em operações de alto volume, com metas e SLAs. Vivência em Customer Success e interesse em ampliar a atuação em CX e CS. Capacidade de conduzir casos complexos com autonomia, organização e empatia. Comunicação escrita clara, objetiva e cuidadosa. Proatividade e senso crítico para identificar problemas, propor melhorias e testar soluções. Uso de ferramentas de IA no dia a dia e curiosidade para aplicá-las ao trabalho. Interesse em crescer em Customer Success e disposição para atuar em um ambiente em construção.

Diferenciais

Experiência com Zendesk ou outra plataforma de tickets. Vivência em logística, transportadoras ou e-commerce. Conhecimento de métricas de CX e CS, como CSAT, NPS e churn. Noções de análise de dados para apoiar a tomada de decisão.Informações adicionaisVale transporte

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ZUM POST's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ZUM POST's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ZUM POST's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

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