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Open nowPosted 137 days ago

Cluster Manager - Operation

Zypp Electric17 open roles

Where
Mumbai
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Your applicationOpen nowCluster Manager - OperationZypp Electric · Mumbai

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 137 days ago

The posting

Job Summary:

We are seeking an experienced and result-oriented Cluster Manager to lead and manage our 3W (Three-Wheeler) operations across assigned clusters. The ideal candidate should possess strong expertise in end-to-end ground operations management, team handling, fleet management, partner engagement, and operational excellence. The candidate will be responsible for ensuring smooth day-to-day operations, achieving business targets, and driving productivity across the cluster.

Key Responsibilities:

Operations Management

  • Oversee end-to-end operations of the 3W business across assigned clusters.
  • Ensure maximum fleet utilization, vehicle uptime, and operational efficiency.
  • Monitor daily business performance and drive corrective actions wherever required.
  • Manage hub operations, route planning, and service quality standards.

Team Leadership & People Management

  • Lead, mentor, and manage ground operations teams including Supervisors, Team Leads, and Field Executives.
  • Drive workforce planning, recruitment, onboarding, training, and performance management.
  • Conduct regular team reviews and implement productivity improvement initiatives.
  • Foster a high-performance and customer-centric culture.

Fleet & Vendor Management

  • Manage fleet availability, maintenance coordination, and compliance requirements.
  • Coordinate with vehicle owners, vendors, and service partners to ensure seamless operations.
  • Monitor vehicle health, documentation, and regulatory compliance.

Performance & Business Growth

  • Track key operational KPIs including utilization, productivity, revenue, customer satisfaction, and cost efficiency.
  • Identify operational gaps and implement process improvement initiatives.
  • Support business expansion and launch activities within the cluster.
  • Drive profitability through effective resource utilization and cost control.

Stakeholder Management

  • Collaborate with cross-functional teams including Business, HR, Maintenance, and Finance.
  • Build strong relationships with drivers, partners, vendors, and local stakeholders.
  • Resolve escalations and operational challenges in a timely manner.

Requirements:

  • Bachelor's degree in any discipline.
  • 5+ years of experience in Operations, Logistics, Mobility, EV, Fleet Management, or Transportation Industry.
  • Strong experience in managing large ground teams and field operations.
  • Proven expertise in Three-Wheeler (3W) fleet operations and team management.
  • Excellent leadership, communication, and stakeholder management skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in MS Excel, reporting, and operational dashboards.

Preferred Experience:

  • Prior experience in EV, mobility, logistics, last-mile delivery, or transportation operations.
  • Experience handling multiple hubs or cluster-level operations.
  • Knowledge of fleet compliance, driver management, and operational SOPs.

Key Skills:

  • 3W Fleet Operations
  • Ground Team Management
  • Cluster Operations
  • Fleet Utilization
  • Vendor Management
  • Driver & Partner Management
  • Operational Excellence
  • Performance Management
  • Stakeholder Management
  • Data Analysis & Reporting
  • Process Improvement
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