The posting
Summary
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.”
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.
Description
In this fast paced role, you will provide front line support for Apple’s MPLS backbone network; its extensive DC, Edge, and Internet connectivity; and its underlying metro and long-haul optical transport networks to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide operational support to various operational teams and implementation groups within Apple to resolve critical network related issues.
This position requires a collaborative teammate with excellent written and verbal communication skills who will enjoy working with others around the globe to maintain the networking infrastructure. Your responsibilities will include working on tickets and break fixes, taking escalations from and mentoring junior team members, developing network automation playbooks, maintaining and upgrading existing networks to current standards, coordinating peering expansions, and contributing to technical and procedural documentation.
In this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple’s environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you’ll love being part of our team!
Responsibilities
Provide front-line support for Apple’s MPLS backbone network, DC, Edge, and Internet connectivity, as well as metro and long-haul optical transport networks to resolve critical network-related issues. Work on tickets and break fixes, take escalations, mentor junior team members, and develop network automation playbooks to enhance operational efficiency. Maintain and upgrade existing networks to current standards, coordinate peering expansions, and contribute to technical and procedural documentation. Collaborate with global teams to maintain networking infrastructure, ensuring operational excellence and delivering the best possible customer experience. Utilize strong interpersonal skills to engage in open and active discussions, and follow through on details to support various operational teams and implementation groups within Apple.
Minimum Qualifications
A minimum of 3 years of network operations experience in a large scale enterprise or service provider environment Experience evaluating and managing outages to business critical infrastructure Ability to maintain composure and customer-service focus in stressful and ambiguous situations Self-starter, self-motivated, self-directed, self-sufficient Working knowledge of TCP/IP, BGP and various IGP protocols Proficiency in macOS, Linux, and/or other variations of UNIX operating systems Experience working in large scale network environments with ITIL Incident, Problem, and Change Management processes
Preferred Qualifications
Bachelor of Science in Computer Science or equivalent experience Cisco CCNA, Juniper JNCIA/JNCIP, or equivalent experience Flexibility to work early morning or late night shift patterns required Hands-on experience with Cisco, Arista, Juniper, and/or Nokia carrier-grade routers and their respective network operating systems is preferred Understanding of peering and/or transit networks is a bonus Experience with configuration management and automation technologies such as Ansible, Python, Go, etc is advantageous.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
EEO Statement
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
Accessibility
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants
Application Deadline
Apple accepts applications to this posting on an ongoing basis.
