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Open nowPosted 108 days ago

Customer Care Supervisor

autohellasgroup112 open roles

Where
Kifisia, Greece
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Your applicationOpen nowCustomer Care Supervisorautohellasgroup · Kifisia, Greece

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.5%30 days
This job: posted 108 days ago

The posting

Autohellas is a leading force in the automotive industry, shaping the future of mobility in Greece and beyond for over 50 years. Our mission is to provide flexible, reliable and integrated mobility solutions for every need.

As a member of the Th. Vassilakis Group and a publicly listed company on the Athens Stock Exchange since 1999, we operate as a Group across two main pillars:

Car rentals & leasing As the exclusive franchisee of Hertz in Greece, Cyprus, Bulgaria, Romania, Serbia, Montenegro, Ukraine, Croatia, and Portugal, we offer a diverse fleet and a full range of services — from short-term rentals to long-term leasing and fleet management.

Car imports, sales & after-sales We are the exclusive importer and distributor of leading automotive brands in Greece, including HYUNDAI, KIA, SEAT, CUPRA, FIAT, JEEP, ALFA ROMEO and more. Through our Velmar brand, we provide authorized sales and after-sales services for a wide portfolio, while also expanding into the electric mobility space as importers of innovative brands like XPENG, Leapmotor, and Changan.

With our strong presence and commitment to sustainable mobility, Autohellas is one of the largest and most dynamic companies in the automotive sector.

We are looking for a Customer Care Supervisor to join our dynamic team based in Kifisia!

Job Purpose

The Customer Care Supervisor is responsible for ensuring the delivery of an outstanding after-sales customer experience by leading customer service activities, overseeing the effective resolution of customer inquiries and complaints, and supporting the continuous improvement of customer satisfaction. Acting as the primary escalation point, the role ensures that customer cases are managed efficiently, professionally, and in line with company standards.

Key Responsibilities

  • Supervise and support the Customer Care team to ensure high levels of customer satisfaction and service quality.
  • Act as the primary escalation point for complex customer inquiries, complaints, and after-sales issues.
  • Monitor, track, and follow up on customer cases to ensure timely and effective resolution.
  • Ensure all customer interactions are handled professionally, accurately, and in accordance with company procedures.
  • Provide expert guidance and information regarding products, services, and automotive-related matters.
  • Analyze customer feedback and identify opportunities to improve customer experience and operational processes.
  • Monitor team performance through KPIs and service standards, implementing corrective actions where necessary.
  • Collaborate with internal departments to resolve customer issues and improve service delivery.
  • Prepare reports and maintain accurate records of customer interactions, complaints, and resolutions.
  • Support administrative and operational activities related to customer care functions.
  • Foster a customer-centric culture and promote continuous improvement initiatives within the team.

Qualifications & Skills

  • University degree in Business Administration, Customer Service Management, Marketing, or a related field.
  • Proven experience in customer service, customer care, or after-sales support, with previous supervisory experience considered an advantage.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong leadership and team management abilities.
  • Customer-focused mindset with a strong commitment to service excellence.
  • Results-oriented approach with the ability to achieve performance targets and KPIs.
  • Strong organizational and time-management skills.
  • Ability to perform effectively under pressure and manage multiple priorities.
  • Proactive, dynamic, and solution-oriented working style.
  • Technical background and familiarity with the automotive industry will be considered an asset.
  • Very good command of English, both written and spoken.
  • Excellent knowledge of Microsoft Office applications.

What You’ll Get:

💰 Competitive salary & benefits package

🛍️ Access to our exclusive corporate portal with special discounts just for our Group people

🛡️ Private health insurance for peace of mind

📈 Pension plan (depending on role/level) – planning ahead made easier

🏃‍♀️ On-site gym & Pilates classes at our HQ – your wellness matters!

🍝🍔 In-house restaurant with themed Pasta & Burger days – yes, we take lunch seriously!

🏓Corporate ping-pong and football tournaments

🚀 A vibrant, fast-paced environment with ongoing learning & growth opportunities

✨ If you're an energetic multitasker who thrives in a supportive and organized workspace, we’d love to meet you!

📩 Apply now and become part of our journey.

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