Skip to content
CV Rocket
Get me interviews
How it worksThe enginePricingBlogContactSign in

Open nowPosted 26 days ago

Technical Support Specialist (Life Sciences)

biotage-170801907032 open roles

Where
Charlotte, United States
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Specialist (Life Sciences)biotage-1708019070 · Charlotte, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on biotage-1708019070's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.6%30 days
This job: posted 26 days ago

The posting

From drug discovery and development to analytical testing, Biotage supports the work that drives progress in life science and improves human health. With expertise in separation and purification technologies and versatile, intelligent workflow solutions, we help optimize processes for more than 5,000 customers worldwide.

Our mission is clear: to empower scientists to simplify and accelerate discovery and development.

We are seeking a Technical Support Specialist at our US Headquarters located in Charlotte, NC. This role is hybrid – 3 days a week minimum in office.

The primary responsibility of the Technical Support Specialist (TSS) is to deliver exceptional technical support to Biotage customers in the Americas, as well as to Field Service and Sales personnel. As a key member of our 1-Point Technical Service Support team, the TSS provides logistical and administrative support to both internal and field-based employees, including Field Service Engineers, Sales Representatives, and Applications Specialists.

Tasks and Responsibilities

  • Deliver top-tier, customer-centric technical support to internal and external customers via phone and email for all Biotage products and services.
  • Create case reports for customer issues, including identification of key problem details, accurate documentation of relevant information, support provided, and repair activities in the company’s service business information system.
  • Take ownership of customer cases to ensure they are handled professionally and resolved in a timely manner.
  • Determine the need for on-site service and assign work orders to Field Service Engineers accordingly.
  • Provide real-time technical and logistical support for Sales and Field Service teams during product demonstrations or repair activities.
  • Meet established productivity and turnaround targets for cases and other assigned technical support tasks.
  • Collaborate with Subject Matter Experts to develop repair estimates.
  • Provide occasional support to the Charlotte Repair Depot, which may include repair work for client-owned or Biotage-owned laboratory equipment, demo quality control (QC) activities, and assistance to onsite laboratory personnel in the Charlotte-based Applications Labs.
  • Complete all assigned tasks promptly and efficiently.
  • Professionally represent Biotage in all communications to uphold a customer-focused approach and company reputation.
  • Perform additional tasks as assigned by Service Management to support departmental and organizational goals.

Customer Billing & Revenue Support

  • Create and manage client billable work orders with accuracy and timeliness.
  • Collaborate with the Field Service Manager to determine appropriate discount levels for billable services.
  • Liaise with Service Coordinators and Field Service Engineers to ensure alignment on billable activities and accurate processing of related documentation.
  • Proactively engage with clients to obtain raised purchase orders (POs), explain re-quoting as needed, and provide clear communication regarding service-related billing.
  • Support end-of-quarter forecasting of billable service activities, providing accurate and timely input to Service Management.

Education and Experience

  • Associate degree in a technical field (Electrical, Mechanical, Engineering or related fields.
  • Strong organizational, technical, communication, and customer service skills.
  • 1-2 years of experience working with laboratory, biotechnical, and/or analytical instrumentation is highly desirable.
  • Experience with Salesforce, ServiceMax, Dynamics 365 or other service reporting systems is a plus.

Other

  • Ability to lift up to 50lbs and stand for long periods.
  • Ability to safely work around and handle hazardous materials.
  • Occasional travel may be required
  • Potential travel to customer sites in a local service area.
  • Potential for travel required to attend annual Service meetings in remote location or attend specific training seminars.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against biotage-1708019070's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on biotage-1708019070's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    biotage-1708019070's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.