Skip to content
CV Rocket
Get me interviews
How it worksThe enginePricingBlogContactSign in

Open nowPosted 69 days ago

Customer Success Manager, North America

carcutter16 open roles

Where
Raleigh, United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager, North Americacarcutter · Raleigh, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on carcutter's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.6%30 days
This job: posted 69 days ago

The posting

About CarCutter

At CarCutter, we are redefining automotive sales with AI-powered image technology that helps dealerships and marketplaces sell more vehicles, faster.

Our platform transforms the vehicle photography workflow with hyper-realistic 3D backgrounds, interactive 360° spins, precise cut-outs, grounded shadows, and consistent branding. By integrating advanced AI models into every stage of the process, we help businesses produce high-quality vehicle imagery at scale while improving efficiency, engagement, and conversion.

CarCutter is a cutting-edge SaaS solution trusted by leading players in the automotive industry.

🌐 Visit CarCutter

Context We are looking for a highly motivated and customer-focused Customer Success Manager to support and grow our customer base across North America. You will manage strategic customer relationships after onboarding, ensure customers receive continuous support, and help them achieve measurable value from the CarCutter platform. The initial onboarding and implementation process is managed by our Onboarding Specialist. The CSM will take ownership of the ongoing customer relationship once the customer is live.

Your Mission Your mission will be to build long-term customer partnerships, drive adoption, provide proactive support, and contribute to retention and growth. You will be a reliable and present point of contact for customers, helping them navigate operational challenges, understand their technical environment, resolve issues efficiently, and make the most of CarCutter’s solutions.

Core Responsibilities Customer support and relationship management

  • Manage a portfolio of strategic accounts across North America.
  • Serve as the primary post-onboarding point of contact for customers.
  • Maintain regular communication through check-ins, account reviews, and Quarterly Business Reviews.
  • Provide proactive and responsive support, ensuring customers feel heard and well supported.
  • Understand customer needs, challenges, and business objectives.
  • Coordinate customer issues with Support, Product, Engineering, Sales, and Operations.
  • Follow up on open issues and keep customers informed throughout the resolution process.
  • Identify at-risk accounts and develop action plans to protect customer satisfaction and retention. Understanding the customer’s technical environment
  • Develop a clear understanding of each customer’s systems, workflows, integrations, and operational processes.
  • Become familiar with relevant tools and dependencies, including Dealer Management Systems, inventory platforms, APIs, marketplaces, and third-party integrations.
  • Gather the right information to qualify and escalate technical issues effectively.
  • Translate customer needs and technical challenges into clear information for internal teams.
  • Explain technical topics clearly to both technical and non-technical stakeholders.
  • Help customers determine whether issues can be addressed through configuration, process changes, product guidance, or technical escalation. Product adoption and value realization
  • Monitor customer usage and engagement, and proactively address adoption gaps.
  • Help customers maximize the value of CarCutter’s features, including batch editing, AI background replacement, 360° spins, custom showrooms, APIs, and integrations.
  • Recommend workflows and capabilities that improve customer efficiency.
  • Demonstrate the operational and business value of the platform through data and customer outcomes.
  • Identify opportunities to expand usage across additional locations, teams, brands, or services. Retention, renewals, and expansion
  • Support renewal activities by demonstrating customer value and addressing risks.
  • Contribute to customer retention and save plans in partnership with Sales and internal teams.
  • Identify expansion opportunities within multi-location dealership groups and automotive organizations.
  • Partner with Account Executives on qualified upsell and expansion opportunities. Customer feedback and internal collaboration
  • Collaborate with Support and Product teams to resolve bugs, technical challenges, and user friction.
  • Gather customer feedback and communicate it clearly to internal stakeholders.
  • Identify recurring issues and contribute to improvements in documentation, processes, and product usability.
  • Share customer insights and North American market feedback with the wider organization.

Required Qualifications Must-have

  • 3+ years of experience in Customer Success, Account Management, Client Services, Technical Account Management, or a similar customer-facing role.
  • Experience managing B2B SaaS customers throughout the post-sales lifecycle.
  • Strong experience in customer support, issue ownership, escalation management, or service delivery.
  • Experience working with enterprise, mid-market, or multi-location customers.
  • Ability to understand customer workflows, systems, integrations, and technical dependencies.
  • Technical aptitude and comfort discussing APIs, integrations, data flows, and SaaS platforms.
  • Ability to explain technical topics clearly to both technical and non-technical audiences.
  • Strong communication, presentation, organization, and follow-up skills.
  • Proven ability to manage multiple customers, priorities, and issues independently.
  • Experience collaborating with Support, Product, Engineering, Sales, and Operations teams.
  • Professional fluency in English, written and spoken.
  • Willingness to travel occasionally within North America.

Nice-to-have qualifications

  • Experience working with automotive dealerships, dealer groups, automotive marketplaces, vehicle retailers, OEMs, or automotive technology providers.
  • Knowledge of the North American automotive retail ecosystem.
  • Familiarity with Dealer Management Systems, inventory platforms, digital retailing solutions, or automotive marketplaces.
  • Experience with CRM platforms, preferably HubSpot.
  • Experience with APIs, integrations, or technical implementation projects.
  • Familiarity with AI-powered products, image processing, computer vision, or digital merchandising.
  • Spanish or French language skills are a plus.

What success looks like In this role, success will mean that you:

  • Become a trusted and reliable partner for strategic customers.
  • Provide proactive, responsive, and well-coordinated support.
  • Understand each customer’s technical environment and operational workflows.
  • Ensure customer issues are followed through to resolution.
  • Drive product adoption and customer engagement.
  • Contribute to strong retention and renewal performance.
  • Identify opportunities for expansion and growth.
  • Provide valuable feedback that improves the product and customer experience.
  • Help establish a strong customer success approach for the North American market.

Why join CarCutter? At CarCutter, you will help automotive businesses modernize their digital merchandising and vehicle imaging workflows. You will work with innovative technology, engage with a diverse range of customers, and have a direct impact on customer satisfaction, retention, and growth across North America.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against carcutter's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on carcutter's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    carcutter's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.