Skip to content
CV Rocket
Get me interviews
How it worksThe enginePricingBlogContactSign in

Open nowPosted 31 days ago

Head of Quality - National Office

Centri Business Consulting52 open roles

Where
Philadelphia, Pennsylvania, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Quality - National OfficeCentri Business Consulting · Philadelphia, Pennsylvania, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Centri Business Consulting's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.1%14 days
  5. 34.4%30 days
This job: posted 31 days ago

The posting

Centri Business Consulting provides the highest quality advisory consulting services to its clients by being reliable and responsive to their needs. Centri provides companies with the expertise they need to meet their reporting demands. Centri specializes in financial reporting, internal controls, technical accounting research, valuation, mergers & acquisitions, and tax, CFO and HR advisory services for companies of various sizes and industries. From complex technical accounting transactions to monthly financial reporting, our professionals can offer any organization the specialized expertise and multilayered skillsets to ensure the project is completed timely and accurately.

We are One Firm, One Team, and One Culture. It’s how we do things at Centri. And a large part of our focus is on becoming the best, most wholesome professional you can be. You’re not just a number. You’re part of the Centri Family.

Career Advancement:

  • Working at Centri is not just a job, it is a career path. We promote on talent, not tenure, allowing our team to take ownership of their growth & career trajectory

This role serves as the Firm's senior leader responsible for quality, risk management, and continuous improvement. This leader establishes the strategic vision for quality across the organization and ensures that governance, policies, controls, and operational processes support the consistent delivery of exceptional client service and high-quality professional work. Through oversight of quality monitoring programs, root cause analyses, quality related training and development initiatives, client risk management processes, and National Office operations, this leader drives a culture of excellence, accountability, and continuous improvement. This leader partners with Firm leadership to identify risks, strengthen service delivery capabilities, enhance operational effectiveness, and ensure the Firm maintains industry-leading quality standards while supporting sustainable growth and long-term client success.

Responsibilities:

  • Delivering High-Quality Customer Deliverables: Collaborate with the customer experience team to ensure data insights received through customer surveys, identified market needs, and growth objectives align to provide a high-quality product.
  • High-Quality Service Delivery: Ensure that client service delivery is effective and efficient through establishing processes that support high-quality service delivery, evaluating white label / outsourcing needs for each segment, and determining needs for any offshoring considerations.
  • Provide Training and Development: In connection with the Direct Entry Leadership and Path to Partner programs, develop content and provide ongoing training to support the education of the Firm’s leaders on providing a high-quality deliverable. Develop and execute other training programs for quality related initiatives as deemed necessary.
  • Maintain Quality Governance: In accordance with the strategic vision of the Firm establish governance, controls, and policies to ensure the Firm’s product is best in class.
  • Driving Quality Initiatives: Maintain and report results of quality initiatives and development programs including engagement team member skills evaluation, the Firm's quality rating process, engagement team audits, root cause analysis, policy and template development, client acceptance / reacceptance process and related client risk ratings, and training programs for quality related initiatives. Identify areas for continuous improvement, recommend and implement new initiatives as needed.
  • National Office Oversight: Oversight of the National Office and Firm quality control function. Oversight of the National Office to also include ongoing cost evaluation of the National Office team to ensure this department operates as a profit center.
  • Technical QC / SME Review: Perform technical QC / SME review of various projects to support technical accounting, financial reporting, accounting and audit support, and related deliverables which align with subject matter expertise.
  • Client Feedback and Market Insights: Take a minimum of 5 meetings per week with clients through NPS outreach and follow up with auditors, and other thought leaders in the market to gain insights on trends impacting service delivery process at the firm.
  • National Office Performance and Cost Effectiveness: Track National Office service levels, responsiveness, utilization, cost management, and contribution to the Firm’s quality control function.
  • Quality Rating Performance: Track firm quality rating results across team members, service lines, and segments to identify trends, improvement areas, and progress against quality goals.
  • Root Cause Analysis Completion and Effectiveness: Monitor the timely completion of root cause analyses and evaluate whether corrective actions reduce recurring quality issues.
  • Policy and Template Adoption: Assess adoption, consistency, and compliance with quality policies, templates, and governance standards across the Firm.
  • Service Delivery Oversight: Evaluate whether service delivery processes support effective, efficient, and consistent delivery of high-quality client work, including appropriate use of outsourcing, white label, or offshore resources where applicable, while monitoring customer survey insights, deliverable review results, and recurring themes to ensure client-facing work meets Firm quality expectations.

Qualifications:

  • Ten plus years of professional experience building and establishing quality related process driven solutions, preferably in professional services firm.
  • CPA license is required.
  • Experience leading quality improvement initiatives that are collaborative, results-oriented and data-driven.
  • Experience building and leading successful teams.
  • Ability to provide mentorship and guidance to staff at all levels.
  • Bachelor's degree in business administration or a related field.
  • Attention to detail and well organized; ability to analyze results and develop process driven solutions.
  • Excellent knowledge of MS Office (particularly Word, PowerPoint and Excel),
  • Excellent communication and people skills.

This position is an exempt position as it relates to the fair labor standards Act. Centri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

#LI-Hybrid

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Centri Business Consulting's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Centri Business Consulting's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Centri Business Consulting's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.