Digital governance and vendor management lead

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

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Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We’re currently looking for a high caliber professional to join our team as Digital Governance and Vendor Management Lead - Hybrid based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Digital Governance Sr Analyst drives excellence through strategic oversight of professional teams and departmental operations, integrating specialized knowledge and industry expertise within a defined scope. Contributes to standards around which others will operate, requiring in-depth understanding of new areas collectively integrating within the sub-function as well as coordinating and contributing to the objectives of the entire function. Requires foundational commercial awareness. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and potential external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Will drive significant impact on the area through complex deliverables.

Responsibilities

Regulatory Analysis & Mapping:

• Perform comprehensive regulatory mapping exercises to identify applicable requirements across business operations
• Conduct regulatory change impact analysis to assess effects of new and evolving regulations on business processes
• Prepare documentation, arrange for evidence collection and manage impact assessments and escalations, meeting deliverables within expected timeframes
• Ensure adherence to governance processes to guarantee seamless project execution across team functions

Process Innovation & Automation:

• Champion process automation initiatives and AI incorporation across operational process flows and manual oversight activities
• Conduct deep-dive analysis to identify optimization opportunities and streamline workflows for enhanced efficiency and effectiveness
• Lead digital transformation efforts by evaluating emerging technologies and their application to governance and risk management processes
• Design and implement automated solutions to reduce manual effort while maintaining robust oversight and accuracy
• Collaborate with technology teams to develop intelligent monitoring systems and predictive analytics capabilities

Digital Risk & Vendor Management:

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Execute primary business owner responsibilities encompassing the entire cycle from onboarding to ongoing monitoring and offboarding processes
• Analyze and review quarterly regulatory monitoring results, identify gaps and implement suitable corrective actions
• Serve as a key liaison in managing third party vendor relationships and oversight programs
• Manage key relationships with internal stakeholders and ensure accountability for meeting digital risk requirements

Strategic Oversight & Collaboration:

• Work closely with various enterprise functions such as Risk, Operations, Compliance, Legal, Data Security and Fraud teams to review and obtain approval for planned initiatives
• Facilitate cross-functional regulatory interaction lifecycle management to ensure organization-wide alignment for all phases of the regulatory interaction lifecycle
• Ensure adherence to controls frameworks by developing standards that promote consistency of processes across the organization
• Track and monitor internal compliance issues, regulatory commitments and enforcement actions from onset through conclusion, ensuring appropriate reporting in various senior forums to ensure responses to deficiencies identified by regulators appropriately address the root cause, clearly define corrective actions and properly report on audit system

Communication & Stakeholder Management:

• Communicate to all stakeholders on a timely basis in a clear way
• Facilitate, coordinate, and arbitrate cross-functional macro level topics with key stakeholders
• Lead strategic initiatives and drive organizational change through effective stakeholder engagement

Qualifications

Experience & Expertise:

• 7-10 years experience in Compliance and Risk Management

• Strong understanding of digital franchise operations and emerging technology risks

• Track record of success in leading critical projects with excellent influencing skills to drive projects forward, gain buy-in and iterate based on feedback

• Ability to create relevant strategy and lead ideation processes with stakeholders through to implementation phases

Skills & Competencies:

• Strong verbal, written communication and presentation skills

• Proven ability to thrive in a dynamic, fast-paced environment with minimal guidance and supervision

• Expertise in regulatory mapping and change impact analysis methodologies

• Demonstrated experience in third party risk assessment and vendor lifecycle management

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Job Family Group:

Product Management and Development

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Job Family:

Digital Product Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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