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Open nowPosted 802 days ago

Customer Service Advisor (French)

davidkennedyrecruitment130 open roles

Where
Porto, Portugal; Lisbon, Portugal; Braga, Portugal; Coimbra, Portugal; Setúbal, Portugal
Work mode
Remote
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Your applicationOpen nowCustomer Service Advisor (French)davidkennedyrecruitment · Porto, Portugal; Lisbon, Portugal; Braga, Portugal; Coimbra, Portugal; Setúbal, Portugal

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  2. 3.5%3 days
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  4. 13.2%14 days
  5. 34.6%30 days
This job: posted 802 days ago

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French-speaking Customer Service Advisor to join their teams in Porto.

Position: Customer Service Advisor

Location: Portugal

Work model: remote

Employment type: limted contract (6 months), with possibility of extension

DUTIES AND RESPONSIBILITIES:

  • Customer support to French-speaking customers by phone, email, chat and social media channels
  • Support our merchants for all questions and inquiries about our product and service
  • Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
  • Closely work with other departments together, for example Sales and Marketing.

REQUIREMENTS:

  • Native/fluent in French both verbal and written. Fluent in English (minimum B2 level)
  • Ability to listen actively, identify, apply, and explain your product and/or service expertise with clarity, and solve issues in the first contact with customers
  • Ability to take stressful situations well
  • Previous Contact Centre or Customer Service experience (preferable)
  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
  • Good and customer-friendly service is the highest priority for you
  • Curious and persistent in solving issues
  • Organized and can keep a cool head even in stressful situations
  • Working schedule: Monday to Friday, between 08 AM and 07 PMwith the possibility to extend late shift until 09 PM, as per client agreement.

OFFER:

  • A dynamic and creative team with a positive and friendly atmosphere
  • Food vouchers
  • Guidance and tools to reach your full potential
  • And many more!
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